Manager - HR Operations

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Title - Manager – HR Operations (Vendor Payments, Benefits & Payroll Finance)**

Location & Reporting To

Location: Gurugram

Reporting To: Head HR Ops

Role Purpose - Own enterprise-scale **HR operations finance governance** covering **vendor payments, employee benefits financial controls, and payroll finance**. Drive strong **invoice validation, reconciliations, budgeting, MIS**, and **audit readiness** through maker-checker controls and effective stakeholder management across HR, Finance, Procurement, Legal, Risk, and vendors.

Key Responsibilities (Grouped by Themes)

Vendor Payments & Governance

• Own end-to-end invoice processing governance for HR Ops vendors (benefits partners, payroll vendors, HR tech, asset vendors, and other HR service providers).

• Validate invoices against contracts/POs/rate cards, service periods, and agreed SLAs (without sharing confidential commercial details).

• Drive SLA adherence, issue resolution, escalation management, and periodic vendor performance reviews

• Build and maintain controls to prevent duplicate/incorrect payments, including maker-checker, exception logs, and approval workflows.

• Partner with Finance and Procurement to ensure PO compliance, contract adherence, and timely closure of payment exceptions.

• Ensure documentation discipline for audit trails, approvals, and payment evidence.

Employee Benefits Administration (Finance + Ops Lens)

Manage operations and financial governance for benefits such as:

• Insurance (group life/medical/accident, as applicable)

Responsibilities:

• Coordinate with vendors on billing cycles, debit/credit notes, and service change requests.

• Perform enrolment vs billing alignment checks, premium/fee validations, and exception handling (additions/deletions, eligibility changes, corrections).

• Ensure governance of benefit recoveries/deductions (where applicable) with appropriate approvals and HR Ops coordination.

• Manage stakeholders across HR, Finance, Procurement, Legal, Risk, ensuring timely closure of open items.

• Maintain accurate benefit finance records while ensuring confidentiality and minimal handling of personal data.

Payroll Finance & Compliance (Scale: 5,000+ employees)

• Oversee payroll-related financial controls and validations including recoveries, arrears, adjustments, and exception approvals.

• Govern payroll accounting inputs: accruals, provisions, reversals, and payroll cost allocations (as per internal finance policies).

• Ensure compliance governance for statutory processes such as PF/ESI/PT/TDS (as applicable), including timely vendor coordination and evidence readiness.

• Partner with HR Ops/Payroll teams and Finance to resolve payroll variances and recurring exceptions.

• Support governance for payroll vendor performance, accuracy checks, and process adherence.

Financial Controls, Reconciliations & Reporting

• Perform periodic account reconciliations for employee-related cost heads (benefits, payroll-related expenses, vendor costs).

• Own budget vs actual tracking, variance analysis, and commentary for leadership reviews.

• Drive monthly/quarterly MIS dashboards for key metrics (payment ageing, exceptions, vendor SLA, recoveries, reconciliation status).

• Support internal/external audits with documentation, evidence packs, and timely closure of observations.

• Ensure adherence to internal control frameworks and approval matrices.

Process Excellence & Stakeholder Management

• Identify and drive automation opportunities across workflow, invoice processing, reconciliations, and MIS

• Build and maintain SOPs, control checklists, and RACI matrices for stable operations at scale.

• Lead cross-functional governance forums; track and drive closure of ageing items and recurring issues.

• People leadership: manage and coach a team of 3–4 members; ensure quality, timelines, and control discipline.

Key Deliverables / Success Metrics (5–8 measurable points)

• Payment governance: % invoices processed within SLA; reduction in invoice ageing beyond agreed timelines.

• Accuracy & controls: reduction in payment exceptions (duplicate/incorrect payments); maker-checker compliance.

• Reconciliations: timely monthly reconciliations with documented sign-offs and minimal open breaks.

• Budgeting & MIS: dashboards delivered on time with actionable variance insights.

• Audit readiness: timely submission of evidence; closure of audit observations within agreed timelines.

• Vendor performance: measurable improvement in vendor SLA adherence and issue resolution TAT.

• Payroll finance governance: reduction in recurring payroll exceptions and improved accuracy of recoveries/adjustments.

• Process improvement: SOPs/controls implemented and automation initiatives delivered as per plan.

Qualifications

• Mandatory: Finance qualification – **B.Com / M.Com / MBA (Finance) / CA / CMA** or equivalent.

Experience - 10–12 years

Skills & Competencies

• Strong ownership mindset and attention to detail

• High control orientation and process discipline

• Strong stakeholder management and communication

• Analytical thinking and structured problem-solving

• Ability to work in high-volume, fast-paced environments

• High integrity and confidentiality; avoids unnecessary handling of personal data

Preferred / Good to Have

• ERP/HRMS exposure: SAP / Oracle / Other HRMS/ERP platforms

• Reporting and dashboarding using Power BI/Advance Excel (good-to-have)

• Experience in process automation/workflow tools and documentation frameworks

Why Join Us

• Opportunity to own enterprise-scale HR operations finance governance with high business impact

• High visibility role with cross-functional exposure across HR, Finance, Procurement, Legal, and Risk

• Scope to build strong controls, automation, and scalable operating rhythms

• Professional environment with structured governance and learning opportunities

State:

Home Office

Branch:

Gurugram HO

Department:

Human Resources

Function:

Human Resources - Ops & Delivery

Posted On:

13-Oct-2026