Manager HRBP

HR professional with hands-on experience in the call center/BPO industry. The ideal candidate will have demonstrated ability in implementing HR SOPs, Implement training initiatives, policy implementations and employee retention initiatives. This role requires work in the Noida office and Delhi office.

Key Responsibilities

Talent Quality / Pipeline

. Implement hiring SOPs, conduct hiring data audits, and responsible for quality of hiring.

• Collaborate with partner centre HR personnel to execute projects seamlessly.

Implementing HR Framework

. Implement and sustain HR framework for partner org

• Execute monthly and quarterly engagement initiatives

. Implement training frameworks- defined LMS including analytics and reporting

• Build strong on-floor connect to understand pulse of employees and address grievances
• Drive engagement programs, R&R initiatives for higher employee retention and growth.

Governance & Analytics

• Report policy governance, audits & documentation

. Data analysis including attrition trends, hiring metrics and employee lifecycle data interpretation including pay, incentive, growth etc.

• Partner with operations to build targeted retention strategies for high-risk cohorts.

Required Skills & Traits

• Strong experience in BPO - HR (5 - 7 years)
• High energy, hustle, and a strong sense of ownership.
• Excellent communication and interpersonal skills.