Manager - Hub Operations

Position: Manager-Hub Operations Location: Mumbai, Maharashtra

Manager -Hub Operations is responsible for managing Hub activities. He/She isaccountable for ensuring packages are sorted accurately and loaded ontoappropriate feeders/ aircrafts for movement to next location. The HubSupervisor ensures loads are dispatched on time and to the appropriatelocations. This position supervises unloaders, sorters and part-timesupervisors.

JOBROLE & RESPONSIBILITIES:

CoordinatesHub and Sort Operations

• Analyzes volume projections from load forecast plans to ensure adequate staffing.
• Reviews daily operational reports to manage productivity, performance and service.
• Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.

MonitorsSafety Compliance

• Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.
• Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
• Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
• Maintains updated employee training and certifications to provide a safe, proficient work environment.
• Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
• Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
• Solicits input from team members and employees to improve the work environment.

Supervisesand Develops Others

• Determines employees training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork.

ManagesInternal and External Customer Needs

• Ensures healthy employee relations so as to minimize the number of grievances.
• Supervises Assistance of Internal and External Customer Needs
• Attends Hub pre-sort meetings to understand operational needs.
• Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
• Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.

SupportsCollaborative Work Environment

• Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
• Provides communication and training to employees to share updates on new services and procedural changes.
• Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
• Develops and maintains working employee relationships to promote positive labor relations.

SKILLSAND KNOWLEDGE REQUIREMENTS

• Good experience in managing hub operations (middle mile)
• Knowledge of budgeting and accounting principles.
• Skill in budget preparation and forecasting.
• Experience in handling workflow.
• Negotiation skills and the ability to develop strong working relationships.
• Good listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills.

EducationalQualifications:

• Bachelors Degree or equivalent

RelevantExperience:

• 7-10 years of relevant experience in similar capacity and industry

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.