Manager Human Resource

Description Manager – US HR Operations

Location: DHA Phase 5, Karachi

Shift: 7:00 PM – 4:00 AM | Monday–Friday

We are looking for an experienced Manager – US HR Operations to oversee day-to-day HR operations supporting a US-based workforce. The ideal candidate will have strong hands-on experience in US HR operations, payroll, employee lifecycle management, HR systems, attendance, benefits, and HR compliance.

The candidate must have a strong command of US HR practices, policies, and employment processes, along with excellent communication, analytical, and problem-solving skills.

Key Responsibilities

• Manage end-to-end US HR operations and provide HR support to employees and management.
• Manage and coordinate US payroll, including salaries, deductions, overtime, incentives, taxes, benefits, and other payroll components.
• Coordinate with Finance/payroll vendors to ensure accurate and timely payroll processing.
• Review payroll data, identify discrepancies, and ensure timely resolution.
• Manage employee onboarding, background checks, employment documentation, confirmations, promotions, transfers, and offboarding.
• Maintain accurate and confidential employee records and HR documentation.
• Manage attendance, leave, schedules, overtime, and employee timekeeping.
• Handle employee queries related to payroll, benefits, leave, attendance, policies, and employment matters.
• Maintain and update HRIS/HRMS and payroll systems.
• Prepare HR, payroll, headcount, attendance, and management reports using Microsoft Excel.
• Ensure HR processes align with applicable US employment practices, federal requirements, and relevant state labor regulations.
• Support administration of US employee benefits, including health insurance, PTO, and other employee programs.
• Develop and implement HR policies, processes, and SOPs aligned with US HR standards.
• Maintain strict confidentiality of employee, payroll, and company information.
• Coordinate with US-based management and internal departments to resolve employee-related matters.
• Lead and mentor HR team members and ensure smooth execution of HR operations.

Requirements

• Bachelor’s degree in HR, Business Administration, or a related field.
• 5–8 years of experience in HR Operations, preferably with experience managing US-based HR operations.
• Strong hands-on experience in US payroll and HR processes.
• Excellent understanding of US HR practices, employee lifecycle, payroll, benefits, leave/PTO, and employment compliance.
• Experience with HRIS/HRMS, payroll platforms, timekeeping, and HR reporting systems.
• Strong proficiency in Microsoft Excel and HR analytics/reporting.
• Excellent written and verbal English communication skills.
• Strong employee relations, problem-solving, organizational, and leadership skills.
• Ability to handle confidential employee and payroll information with discretion.
• Experience working with US clients, US employees, BPOs, call centers, back-office operations, or offshore HR teams will be highly preferred.

What We Offer

• Competitive salary with
• Annual Bonus
• Family medical insurance
• Professional and collaborative work environment
• Career growth and professional development opportunities