Manager, Human Resources

Join Our Family Today.

Together, We'll Make Travel Better.

The Manager, Human Resources – Bhutan will be the key HR representative responsible for establishing and managing the full spectrum of HR operations for our new airport hospitality business in Bhutan.

As the primary HR contact in the country, this role requires a highly hands-on HR professional who is comfortable managing day-to-day HR operations independently. The successful candidate should have strong operational HR experience, preferably within the hospitality, hotel, airport lounge, F&B, or other frontline service industries .

What You'll Be Doing:

HR Operations & New Business Setup

• Set up and manage HR processes for the new Bhutan operation.
• Manage the full employee lifecycle from recruitment and onboarding through employee movements and offboarding.
• Establish HR policies, procedures, documentation and employee records.
• Ensure smooth daily HR support for airport lounge and operational employees.
• Work closely with local management and regional/global HR teams.

Talent Acquisition & Workforce Planning

• Manage end-to-end recruitment for both operational and office positions.
• Support manpower planning and hiring activities for the new operation.
• Build local recruitment channels and talent pipelines, particularly for frontline hospitality positions.
• Coordinate interviews, offers, pre-employment requirements and onboarding.

Employee Relations & Engagement

• Act as the main HR contact for employees and managers in Bhutan.
• Handle employee relations, disciplinary matters, grievances and workplace issues.
• Support employee engagement and retention initiatives.
• Build a positive and service-oriented workplace culture.

Compensation, Benefits & HR Administration

• Manage payroll-related HR inputs, attendance, leave and employee benefits administration.
• Maintain accurate employee records and HR documentation.
• Support salary benchmarking and compensation reviews when required.
• Coordinate with Finance and external service providers where applicable.

HR Compliance

• Ensure HR practices comply with applicable Bhutan employment and labour requirements.
• Maintain employment contracts and HR documentation.
• Support HR-related audits and compliance requirements.
• Keep management updated on relevant employment-related changes.

Learning & Performance

• Coordinate onboarding and operational training for new employees.
• Support performance management and probation reviews.
• Work with operational leaders to identify training and development needs.
• Promote service standards expected within an airport hospitality environment.

What You'll Need:

• Bachelor's degree in Human Resources, Business Administration or a related discipline.
• Minimum 5–8 years of HR experience , with strong hands-on HR operational exposure.
• Hospitality industry HR experience is required ; experience within hotels, airport lounges, F&B, travel or other customer-facing service operations would be highly relevant.
• Solid experience across HR operations, recruitment, employee relations, payroll/benefits administration and compliance .
• Experience supporting frontline and shift-based employees .
• Previous experience as a Country HR Manager, standalone HR Manager or HR generalist in a lean HR structure is highly desirable.
• Experience supporting a new business opening, pre-opening or new operation setup would be a strong advantage.
• Strong communication and stakeholder management skills.
• Practical, independent and comfortable working in a hands-on environment.
• Good command of English; local language capability is highly desirable.