Manager, Human Resources (Rewards & Systems)

Role Purpose

The Manager, Human Resources (Rewards & Systems) is responsible for the accurate and timely delivery of payroll, employee benefits and related HR systems administration for Pico Hong Kong and the Corporate Functions based in the Hong Kong office. The role works closely with Finance, business leaders, employees and external service providers to maintain reliable HR operations, sound controls, accurate employee data and a positive employee experience.

Key Responsibilities

1. Payroll Administration

·     Manage the monthly payroll cycle for Pico Hong Kong and Hong Kong-based Corporate Functions, including payroll input collection, validation, processing, review and payment coordination.

·     Maintain accurate payroll records for new hires, transfers, salary changes, allowances, bonuses, deductions, final payments and other employee movements.

·     Coordinate with Finance on payroll funding, reconciliation, accounting inputs and payroll-related reports.

·     Ensure payroll activities are completed according to the established timetable, approval requirements and internal controls.

·     Handle payroll enquiries promptly and maintain strict confidentiality of employee and compensation information.

2. Employee Benefits and Insurance

·     Administer employee benefits for the covered Hong Kong employee groups, including medical, life and other insurance plans, MPF and ORSO arrangements and applicable employee benefits.

·     Process enrolments, changes, terminations, claims support and benefit-related employee enquiries.

·     Coordinate annual benefit and insurance renewals, employee communications and provider implementation activities.

·     Monitor service quality, benefit utilization, claims information and costs, and provide practical recommendations for improvement.

·     Maintain accurate benefit records and ensure plan terms and employee communications are kept up to date.

3. HR Systems and Employee Data

·     Maintain employee records and reward-related data in the HR, payroll, attendance and leave systems.

·     Support implementation of new payroll system (configuration, testing, data uploads, user access administration, issue resolution and process improvements) and transistion from the existing payroll system.

·     Perform regular data checks and reconciliations to improve completeness, accuracy and consistency across HR and payroll records.

·     Prepare recurring HR, payroll, benefits and headcount reports for management and relevant stakeholders.

·     Work with internal teams and vendors to resolve system issues and improve process efficiency and user experience.

4. Attendance, Leave and Employee Movements

·     Oversee attendance and leave administration for the covered employee groups and follow up on incomplete or exceptional records.

·     Process HR operational activities for joiners, transfers, promotions, salary changes and leavers, ensuring timely system and payroll updates.

·     Coordinate final payment information, benefit cessation and employment documentation with relevant stakeholders.

·     Maintain proper records and supporting documents for audit and internal review purposes.

5. Controls, Compliance and Vendor Coordination

·     Follow applicable company policies, approval authorities, employment requirements and data privacy standards in payroll and benefits administration.

·     Maintain clear process documentation, payroll checklists, approval records and appropriate segregation of duties.

·     Support internal and external audits by preparing accurate records, reconciliations and explanations.

·     Manage day-to-day coordination with payroll providers, insurers, brokers, retirement-scheme providers and HR system vendors.

·     Escalate material payroll, benefits, system or data issues to the General Manager and relevant stakeholders in a timely manner.

6. People Analytics and Other HR Projects

·     Compile, validate and analyse workforce data, including headcount, turnover, payroll costs, employee demographics, leave and other key HR metrics.

·     Prepare regular people dashboards, management reports and ad hoc analyses to support workforce planning and data-informed decision-making.

·     Maintain consistent data definitions and reporting standards, and work with relevant stakeholders to improve the accuracy and completeness of HR data.

·     Identify workforce trends, exceptions and areas requiring attention, and present findings in a clear and practical manner to management.

·    Support the implementation of people analytics tools, reporting automation and other HR process improvement initiatives.

·    Participate in other Hong Kong and Corporate HR projects as assigned by the General Manager, including project coordination, data preparation, testing, documentation and implementation support.