Manager I, Operations

Description Amazon Mexico is looking for a strategic thinker and analytical -focused Business Specialist who is highly motivated with a prominent Capacity Planning background. Air transportation is a critical Middle-Mile solution in Amazon's logistics network, rapidly connecting Fulfillment Centers to Last Mile delivery services.

This role combines sophisticated air network optimization with hands-on operational planning. The position requires expertise in translating complex demand forecasts into actionable operational requirements while managing capacity across multiple nodes. The role is critical in ensuring network efficiency, cost optimization, and service excellence through strategic capacity management, precise resource allocation, and continuous performance monitoring. The ideal candidate bridges analytical expertise with operational knowledge to drive network performance and support business growth. The role will be based in Mexico City.

Key job responsibilities

• Conduct network capacity planning, analysis and optimization: create and execute capacity plans across network nodes, daily implement capacity adjustments with planning team, monitor network performance metrics and address capacity constraints, support optimization initiatives through data-driven analysis
• Operational Planning: convert forecasts into detailed operational requirements, implement node-specific operational plans, monitor and report on key metrics, maintain capacity dashboards for stakeholder visibility
• Support and optimize air routes initiatives for efficiency, develop contingency routing plans, balance cost optimization with service levels, work with S&OP team on demand forecasting.

A day in the life

The day begins early with critical morning reviews of the previous day capacity performance, network-wide utilization and adjustments for a better performance of the actual day. Through focused meetings and data analysis, immediate capacity constraints are addressed and operational requirements are updated based on latest forecasts. During the day, activities center on detailed resource planning and optimization, where node-specific requirements for routes, staffing, and vehicle allocations are generated and fine-tuned. This period involves extensive stakeholder collaboration and real-time capacity adjustments, internal system set up to ensure optimal network performance. Thursdays take on special significance with an enhanced focus on weekly planning. This involves converting forecasts into detailed operational requirements, creating comprehensive node-by-node breakdowns, and setting capacity for the upcoming week.

Basic Qualifications

• A completed Bachelor’s Degree or 2+ years Bachelor’s Degree program in Supply Chain, Logistics, Industrial Engineering, Engineering or other related field or graduated within the last 12 months.
• Knowledge of Microsoft Office Excel (pivot tables, vlook up, charts)
• Intermediate knowledge of English
• Fluent Spanish

Preferred Qualifications

• Experience using Lean manufacturing methodologies.
• 1+ years’ experience in a role with similar responsibilities
• Previous experience as Project Management
• Experience managing department´s KPIs and driven results
• Logistics Background from Operations environment, preferably from First-Middle Mile Ops.
• Advanced English Proficiency Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3195186