Manager II, Operations

We are seeking a structured and proactive Manager II, Operations (Pan India Logistics) to support endtoend operational services for a Global Capability Center (GCC). The role oversees a multicity team of 5-6 members and is responsible for daytoday operations, vendor coordination, transportation, Facilities management, safety governance, and employee experience services. This role also plays a key part in project execution and PMO governance, including project planning, tracking milestones, maintaining dashboards, driving process improvements, and ensuring standardized operating practices across all India locations

Key Responsibilities

Team/ People Management:

• Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
• Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
• Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
• Serve as the first escalation point for Pan India operational issues and drive timely resolution

Project Management Continuous improvement:

• Drive small and consistent process improvements across locations to streamline operations
• Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
• Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
• Conduct RCA for operational deviations and implement corrective/preventive actions
• Support key projects related to employee experience, automation, optimization, and vendor rationalization

Transportation, Employee Safety and Security:

• Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
• Ensure strict compliance with womens safety guidelines for night-shift operations
• Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures

Snacks Employee Experience Services

• Govern snacks/refreshment services Pan India ensuring quality, hygiene, and timely availability
• Consolidate employee feedback and drive improvements in service experience

Vendor Management and Governance

• Oversee key vendor partners (transport, security, snacks) and ensure smooth coordination and uniformity across cities
• Verify vendor onboarding documentation, maintain KYC compliance, and track agreement renewals
• Review invoices and supporting documents for accuracy and ensure timely processing
• Support procurement activities and onboarding for new vendors
• Ensure vendors maintain compliance, conduct regular audits, and meet quality standards

Data Reporting

• Collate and maintain data such that it is ready for PanIndia dashboards covering SLAs, ticketing performance and cost metrics
• Validate data for accurate entity-level billing and financial alignment.
• Utilize TMS/OnePoint data for trend analysis, service improvements, and cost optimization

Requirements:

• Bachelors degree from an accredited institution
• 12-15 years in operations/administration/facilities, including 35 years team leadership
• Strong stakeholder engagement and vendor management skills
• PMO capabilities: project planning, trackers, status reporting, milestone governance
• Proficiency in MS Office; Power BI preferred
• Experience with ServiceNow or similar ticketing tools
• Strong analytical ability, attention to detail, and process discipline

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, youll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, MA, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globallyand encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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