Manager II, Services Architect

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a manager on this team, you will be responsible for growing our relationship with sellers in your region, developing the Service Architects that report into you, and advancing our program to better meet customer needs.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:
Manage, develop, and mentor a fast-paced team of Service Architects

Operate as a player/coach to design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch

Develop relationships with sellers in your region to grow sales of Implementation Services

Connect directly with customers to position our services and evaluate the impact of our program on their business

Ensure the highest quality engagements are delivered to our customers

Own initiatives to improve our program and services offerings

Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Who You Are:
Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems

3-5 years of people management experience

1-2 years of experience in selling or positioning professional services

Outstanding skills presenting to both technical and executive audiences

Experience with current infrastructure and monitoring solutions and technologies

Able to sit up to 4 hours, traveling to and from client sites

Able to travel via auto, train or air up to 30% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:
Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.