Manager, Implementation - Enterprise Select

For our client, we are seeking a Manager, Implementation - Enterprise Select to join the team of a leader in the Enterprise Technology space.

This role will lead a high-performing implementation services team supporting complex enterprise deployments and customer transitions. You will be responsible for driving execution across multiple stakeholders, maintaining executive relationships, and ensuring high-value accounts have a strong path to successful launch and renewal. The position also plays a key role in improving process efficiency, coaching team members through technical delivery, and fostering an inclusive, accountable culture.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $109,480 – $165,600 annually

Responsibilities

• Manage the performance of the implementation consultants team
• Deliver results aligned with team KPIs and organizational OKRs
• Maintain executive-level relationships and resolve escalations for at-risk accounts
• Collaborate across teams, including Sales and Customer Support, to ensure smooth transitions and protect account renewals
• Coach team members through technical implementations, including hardware logistics and system integrations
• Identify and implement process improvements for efficiency and increased automation
• Serve as a hands-on leader and role model, embodying the company's cultural principles
• Recruit, develop, and maintain a high-performing, inclusive team

Qualifications

• 4+ years managing a services team in complex, multi-stakeholder enterprise deployments
• Experience implementing medium- to high-touch accounts or account management programs, preferably in SaaS/IOT and hardware
• Strong work ethic, prioritization skills, and high emotional intelligence
• Experience managing escalations with executive stakeholders on high-value accounts
• Familiarity with customer success CRM tools like Gainsight and/or PSA applications
• Strong problem-solving skills with a solutions-oriented mindset
• Comfortable in fast-paced and change-heavy environments
• Project/program management experience is a plus
• Bachelor's degree is a plus

Benefits

• Above-market total compensation structure
• Flexible remote working model
• Professional development stipend
• Comprehensive health and parental leave plans
• Culture focused on ownership and building for the long term

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.