Manager in Waiting

Company Description

Jared® is redefining the experience of luxury through exceptional customer service and a wide selection of high-quality 18K gold, diamond jewelry, and elegant timepieces. As part of Signet Jewelers, the world’s largest diamond retailer, Jared operates over 200 stores across the U.S. and Jared.com. Committed to ethical practices, Jared is a founding member of the Responsible Jewellery Council and partners with the Natural Diamond Council to support sustainable and responsible sourcing. The company specializes in engagement and bridal jewelry, fashion-forward pieces, and bespoke services through The Jared Foundry™. Recognized as a Great Place to Work for four consecutive years, Jared is dedicated to creating meaningful experiences for both customers and employees.

Role Description

This full-time, on-site General Manager in Waiting role is based in Willow Grove, PA. The General Manager will oversee daily store operations, lead a team to meet sales targets, and ensure exceptional customer service standards are met. Responsibilities include managing store performance metrics, driving customer engagement, mentoring staff, and maintaining operational compliance. This role also involves inventory management, fostering a collaborative team culture, and supporting the General Manager in achieving overall business objectives.

Qualifications

• Strong leadership, team management, and employee coaching skills
• Proven experience in sales, customer relationship management, and creating memorable customer experiences
• Ability to analyze performance metrics, implement strategies for business growth, and manage daily operations
• Knowledge of retail inventory processes, luxury sales, and jewelry or fashion industry experience is a plus
• Strong organizational skills, attention to detail, and ability to handle multiple responsibilities efficiently
• Excellent communication, problem-solving, and decision-making abilities
• Bachelor's degree in Business Administration, Retail Management, or a related field preferred
• Willingness to work flexible hours, including evenings, weekends, and holidays

Basic Function:

Direct the daily operations of your store to achieve sales and profit through leadership, coaching, training, recruiting and innovating in our evolving environment while delivering an exceptional customer and team member experience.

Responsibilities include the following and continue to evolve with our Path to Brilliance. Additional responsibilities will be discussed during your interview and upon hiring.

• Attains sales and profit excellence as set by the Company. Maximize the in store and virtual sales potential of all Team Members through training, development and leading by example.
• Oversees the implementation of all health and safety policies to ensure team member and customer safety.
• Train team to use all platforms for selling, training and outreach including digital technology and social media.
• Recruit to build a team of top talent and develop relationships with future candidates to ensure we are always ready for the next team member. Collaborate with the District Recruiter on building a highly engaged, results driven team.
• Consistently communicates and trains team on new product launches and ensures that the team is knowledgeable in all areas of product knowledge to deliver exceptional customer experience. Implements and oversees the visual component of new product and current launches according corporate communications.
• Evaluates Team Member's performance to determine progress to identify developmental needs and celebrate success.
• Establishes a positive, professional work atmosphere to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among all Team Members.
• Acts in a manner that will influence and earn the respect of Team Members
• Maintains transparent and open communication with Team Members and management. Encourages Team Members to innovate and share ideas.
• Strictly adheres to all Company Policies.
• Performs other duties as assigned

Required Skills and Abilities include:

• Excellent planning, organizational, delegation and follow-up skills.
• Excellent interpersonal communication skills.
• Ability to work independently without immediate supervision and agility to quickly adapt to change.
• Professional approach and image.
• Excellent floor awareness to provide an exceptional customer experience.
• Displays a positive and enthusiastic attitude to inspire and motivate others to achieve and attain results.
• Ability to motivate, persuade and influence the actions of others daily and through change.
• Willingness to apply the personal effort and time necessary to attain goals and objectives.
• Jewelry Experience Preferred

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person