Manager, Information Technology

About the role

The Manager, Information Technology is responsible for the organisation's entire IT environment, namely, its systems, hardware, and software ensuring all systems are up-to-date, operationally ready, and efficient. The role provides IT support to all users, manages technology projects from conception to completion, and ensures compliance with established security standards and procedures.

Key responsibilities

• Develop requirements, outlines, budgets, and schedules for information technology projects, assets, and systems.
• Oversee all phases of projects from conception to completion, ensuring delivery within budget and on time. Develop project tracking and variance reports to manage milestones.
• Support the upgrading of systems and their security components.
• Take overall responsibility for the organisation's IT services, systems, business applications, and databases.
• Develop an in-depth understanding of the organisation's core operational and business applications, including enterprise resource planning, sales, accounting, and HR systems, and provide level 1 support to users.
• Identify IT user training needs and coordinate with the Training team to organise and deliver training on systems and business applications.
• Guide and coach a team, imparting IT knowledge and know-how to build their capability.
• Develop and enforce IT policies covering software, applications, IT resources, and IT security.
• Administer and monitor user access and activity logs across networks, application servers, and databases to detect and act on non-compliant activity. Ensure up-to-date anti-virus software is installed.
• Ensure the completeness and timeliness of backups for applications, databases, mail servers, and user data/working files.

Requirements

• Preferably a Diploma in Information Technology / Computer Science or related fields from a recognised Institution with minimum 3 years of experience in a similar capacity

• Savvy with troubleshooting/ problem resolution and be able to support Microsoft Office Suite and Windows operating systems

• Strong customer support focus and sound interpersonal skills

• Ability to work effectively in a team environment. Has experience managing a small team.

• Able to balance multiple priorities of projects and day to day operations

• Strong analytical skills with a keen eye for details

• High level of flexibility and adaptability

• Able and willing to respond to operational IT situations and/or emergencies after hours and on weekends, either remotely or on-site