Manager, Infrastructure and Security (2-year Renewable Contract)

WHO ARE WE?

At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to a diverse array of travelers. As we seize new opportunities to enhance our city's global appeal, we remain committed to promoting Hong Kong's unique charm and vibrancy, reinforcing its reputation as a world-class destination. We invite passionate talents to join our dynamic and fun team in achieving this vision.

HOW YOU WILL CONTRIBUTE AND LEARN?

• Manage the implementation, support, and continuous improvement of IT infrastructure, end-user computing, network, and security solutions.
• Manage IT infrastructure and Cybersecurity technology projects, ensuring delivery within agreed scope, timeline, quality, and budget.
• Manage vendor relationships and outsourced service providers to ensure service quality, SLA compliance, and cost effectiveness.
• Monitor system performance, capacity, availability, and service utilization, driving continuous improvement and operational efficiency.
• Establish and maintain IT operational processes, documentation, and asset management practices to support governance and compliance.
• Provide technical support to business stakeholders, application teams, vendors, and external partners.
• To maintain the inventory of computer assets and software licences.

WHO ARE WE LOOKING FOR?

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 8 years of relevant experience in IT infrastructure, end-user services, cybersecurity, networks, cloud platforms, and technology operations, including at least 3 years in a supervisory or management role.
• Proven experience in managing and supporting enterprise IT environments, including Microsoft 365, Windows Server, virtualization, networking, endpoint management, cybersecurity, backup and recovery, and cloud-based solutions.
• Proven experience in Microsoft Security and Endpoint Detection and Response (EDR) solutions with capabilities in threat detection, threat hunting, incident response, endpoint protection, vulnerability management, device management and email security.
• Strong project management and IT service management capabilities, with a track record of successfully delivering infrastructure and workplace technology initiatives.
• Solid experience in vendor, outsourced service, and contract management, with the ability to drive service quality, accountability, and continuous improvement.
• Sound understanding of IT security principles, risk management, governance, and operational best practices.
• Professional certifications such as Microsoft, Cisco, VMware, ITIL, PMP, security-related certifications, or equivalent qualifications are advantageous.
• Good command of written and spoken English and Cantonese.

Application Method

If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply". We are looking forward to hearing from you.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at https://www.discoverhongkong.com/content/dam/dhk/intl/corporate/about-hktb/jobs-opportunity/picsja.pdf.

We are an equal opportunities employer.