Manager, Infrastructure Operations

Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and maintenance of the College's information systems infrastructure, including long range planning and budgeting.

The team, led by this position, is accountable for the design, development, operations and escalated support of all of the College's enterprise and client computing infrastructure.

The Manager provides direct leadership and management of Infrastructure Operations and is accountable for IT service provision, service level management (user experience and usability of services) and project leadership. This includes business relationship management and liaison; IT support, gathering and satisfying customer requirements, and ensuring customer satisfaction and service excellence. He/she is a point of escalation for IT incidents / problems.

The Manager is also responsible for leading/managing staff, budget, projects and asset inventory. He/she represents Infrastructure Operations on the IT Division management team and assists administrative and academic divisions with the use of IT services and with selecting appropriate technology solutions to solve business problems.

What You’ll Be Doing

• Lead infrastructure operations across networking, cloud, servers, data centres, storage, and virtualization.
• Ensure infrastructure availability, performance, security, scalability, and reliability.
• Lead cloud adoption, infrastructure modernization, technology refresh, and automation initiatives.
• Manage and develop multidisciplinary infrastructure teams, including staffing, performance, training, and succession planning.
• Oversee incident management, disaster recovery, business continuity, backup, and infrastructure risk.
• Manage infrastructure budgets, vendors, contracts, SLAs, procurement, and service performance.
• Establish operational standards, monitoring, KPIs, and continuous improvement practices.
• Partner with IT leadership, cybersecurity, architecture, and business stakeholders on technology strategy and roadmaps.
• Evaluate emerging technologies and develop recommendations, business cases, and implementation plans.
• Developing unit’s strategic and operational plans and aligning resources to deliver on priorities
• Selecting and implementing technologies, systems, processes to deliver support services; Develops departmental policies and procedures
• Fostering development of a client service and service management culture. Plays an active role in improving interfaces between business, clients and IT
• Employing business analysis and design thinking to bridge gaps between business needs, user needs/experiences and technology or service design
• Participating on the CAB (Change Advisory Board) to assess and evaluate IT changes and their benefit to Sheridan community and customers
• Conducting post-mortems on IT service incidents and problems for continuous improvement
• Performing other projects, duties and initiatives as assigned

About You

You are a self-directed natural leader and have a highly collaborative spirit which, combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You exercise sound judgement and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking, allow you to solve challenges in a creative way to help advance organizational goals.

The successful applicant will also possess the following required qualifications:

• Post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline.
• 7+ years of progressive experience in IT infrastructure operations, including leadership responsibilities.
• Demonstrated experience leading multidisciplinary teams across networking, cloud, servers, and data centre operations.
• Progressive IT leadership experience within a higher education or public sector environment, with an understanding of complex organizational structures, governance, procurement, and stakeholder requirements.
• Strong experience with enterprise networking, cloud infrastructure, virtualization, servers, and data centre environments.
• Experience with infrastructure modernization, cybersecurity, disaster recovery, and business continuity.
• Experience managing budgets, vendors, contracts, procurement, and service-level agreements.
• Strong understanding of IT service management, governance, risk, and operational best practices.
• Excellent communication, stakeholder management, problem-solving, and leadership skills.

Preferred Certifications & Training

• ITIL 4 Foundation
• PMP or equivalent project management certification
• Microsoft Azure, AWS, or equivalent cloud certification
• CCNA/CCNP or equivalent networking certification
• Cybersecurity certification such as Security+, CISSP, CISM, or equivalent
• VMware, Microsoft, or other relevant infrastructure certifications Leadership and people-management training

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details
Faculty/Department: Information Technology
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J1026-0125
Employee Group: Administrative
Type of Vacancy: This is a replacement position
Payband: NN
Salary Range: $114,000 - $142,498
Application Deadline: October 25, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.
Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.