Manager, Insights

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Job Location: Singapore

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

The SATS Global Innovation Hub (GIH) is a corporate Centre of Excellence that drives and supports the development of innovative products and services across SATS and its key customers. By combining foresight and white space identification, business insights, and design-led innovation, GIH enhances strategic decision-making, unlocks new commercial opportunities, and delivers impactful solutions—while elevating the SATS brand through design excellence across critical touchpoints. GIH is located at The Arts House Annex Building, 1 Old Parliament Lane, Singapore 179429, near City Hall station .

Key Responsibilities

The Manager, Insights is a mid-level individual contributor tasked with delivering comprehensive market, competitive, and future-oriented insights to drive strategic decision-making and support innovation initiatives across SATS’ business. This role is responsible for the entire insight development process, from conducting market analysis and scenario planning to preparing executive-level recommendations.

Collaborating closely with senior stakeholders across Commercial, Strategy, and Innovation teams, the Manager, Insights serves as a trusted advisor by pinpointing emerging opportunities, informing innovation strategies, and translating market trends into actionable concepts and investment recommendations. This role ensures that insights not only clarify current market dynamics, but also proactively influence how SATS evolves, innovates, and remains competitive in the future.

Lead Market & Competitive Intelligence for Gateway Services and Food Solutions

Take ownership of comprehensive market, customer, and competitor analysis across both Gateway Services and Food Solutions business. Evaluate airline outsourcing patterns, competitor strategies, and airport operational dynamics to provide valuable insights that inform commercial strategy, pricing decisions, and critical assessments for market entry or exit.

Deliver Strategic Insights for Senior Decision-Making

Translate complex data and market signals into clear, actionable insights and recommendations for senior stakeholders, supporting QBRs (Quarterly Business Reviews), strategic reviews, and leadership discussions with evidence-based analysis and forward-looking perspectives.

Develop and Maintain Gateway Services Intelligence Assets

Design, maintain, and continuously enhance Gateway Services intelligence assets, including dashboards, market trackers, and insight briefs, ensuring accuracy, consistency, and relevance to evolving business needs.

Support High-Priority Ad-Hoc Analysis and Strategic Initiatives

Provide timely, high-quality analysis to support ad-hoc requests such as partnership evaluations, competitive responses, and strategic initiatives, while balancing immediate business needs with longer-term insight development.

Key Requirements

Bachelor’s degree in relevant fields such as Business, Economics, Strategy or Analytics.

Master's degree (MBA / MSc Analytics / MSc Economics) is an advantage

Minimum of 6 years’ relevant experience in insights, innovation, or corporate strategy roles supporting senior leadership

Strong experience in both primary and secondary research methodologies

Proven ability to work with and influence a broad range of stakeholders across insights, strategy, commercial, innovation, and data analytics functions within a corporate environment

Experience in scoping, evaluating, and managing external consulting and research partners

Skilled in managing and analyzing large internal and external datasets

Strong working knowledge of Excel, Powerpoint and business intelligence tools such as Power BI.

Familiarity with AI tools for accelerating secondary research, literature synthesis, and horizon scanning.

Strong data visualisation and presentation skills, with the ability to distil complex findings into clear, compelling narratives for senior and executive audiences

Strong written and verbal communication skills, including executive report writing

Familiar with strategic frameworks such as PESTLE, Porter’s Five Forces, and scenario analysis

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