Manager - Internal Control

Position Title: Manager - Internal Control (Internal Control and Business Process Analyst)
Reports To: AGM - Internal Control GBS
Location: Mumbai, India

Role Description:

The Internal Control Manager (Internal Controls & Business Process Analyst) will report into AGM -Internal Control GBS in strengthening the organizations control environment through proactive controls testing, thematic audits, and continuous improvement of GBS processes. The role also carries responsibility for managing center-wide documentation governance. Additionally, the role will support Head Strategic Initiatives and Transitions GBS during transitions, process mapping, risk identification, and process design.

Key Responsibilities

1. Proactive Controls Testing and Internal Control Support:

• Develop and execute proactive controls testing across GBS.
• Support thematic audits within GBS to identify risks, control gaps, and inefficiencies.
• Maintain and update risk & control matrices in line with the control and process changes.
• Perform walkthroughs, testing, and documentation of test results.
• Assist in continuous control monitoring related activities such as defining data-driven control indicators, testing feasibility, and supporting pilot runs.

1. Transition Support:

• Support transition projects by mapping As-Is and To-Be processes, current state assessments and ensuring proper documentation.
• Participate in due diligence, knowledge transfer and process walkthroughs
• Identify standardization, automation, and improvement opportunities during transition.
• Create and update process maps and SOPs
• Identify key risks, controls, dependencies, and improvement opportunities during process reviews.

1. Governance and Documentation Management:

• Own documentation governance across GBS (SOPs, SOWs, etc.).
• Ensure real-time updating, version control, standard formatting, and centralized archival of SOPs.
• Collaborate with process owners to ensure SOPs reflect the latest systems, controls, and process changes.
• Conduct periodic reviews to ensure compliance with internal controls and audit requirements.

1. Stakeholder Engagement:

• Engage with GBS tower leads, process owners, and transition team to ensure end-to-end process clarity, robust control implementation, and consistent adherence to governance and compliance standards
• Collaborate with the L&D Lead to strengthen onboarding governance and work closely with the Automation team to support process transformation initiatives.

Qualifications:

• Bachelor's degree in Business, Finance, Operations, Risk Management/ Assurance or related fields.
• 3-5 years of experience in internal controls, internal or external audit, risk management or assurance, shared services, or process excellence roles.
• Experience working in global and cross-functional teams.

Key Competencies:

• Strong understanding of internal controls (SOX or ICFR preferred). Familiarity with risk and control matrices, control testing, detail orientation and high documentation standards (SOP, SOWs etc.).
• Ability to challenge processes constructively.
• Experienced with process mapping tools (Visio or equivalent).
• Exposure to shared services operations is an advantage.
• Strong communication and collaboration abilities.
• Critical thinking and good analytical skills.
• Ability to work independently and taking ownership of tasks.
• Resilient under pressure and comfortable with ambiguity.