Manager - International

Job highlights

• Experienced specialist in customer relationship management with expertise in developing new solutions and mentoring teams

• Develop and implement CRM expansion and retention strategies, maintain loyalty programs, manage high-value client relationships, lead a team of specialists, and ensure policy and process implementation

• Responsible for the development and implementation of customer relationship management expansion and retention strategies.

• Works with business development staff during initial account management period.

• Maintains loyalty and segmentation programs.

• Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business.

• Regularly reviews and reports on customer retention, business opportunity, and market trends.

• Maintain relationships with high value clients.

• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.

• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

• Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

• Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

• Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

• Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.