Manager, International Freight Services

Oversee day-to-day operations of the department and ensure coherence and

continuity

Close coordination with carriers, customers, shippers/consignees and suppliers to plan the most appropriate freight solutions

Carrier, freight contract and procurement management (ensure pricing competitiveness)

Liaise, coordinate and negotiate terms of carriage with carriers, shippers and consignees

Own, monitor and manage the unit’s financials and profitability. Review pricing strategies and conduct profit
margin analysis to maintain competitiveness;

Support commercial pursuits with competitive pricing and innovative solutions

Lead implementation and onboarding of new freight customers

Resolve service issues promptly; conduct root-cause analysis and develop corrective action plans. Escalate more complex cases to SQ team for guidance and alignment

Review processes and develop continuous improvement strategies to drive efficiencies and customer satisfaction

Liaise and coordinate with other internal stakeholders to ensure that the end-to-end freight process is seamless

Prepare accurate weekly performance reports for senior management

Coordinate with regional freight product teams to implement new freight products and solutions in Thailand

Manage the department’s budget and lead the IFS team to achieve financial targets, KPIs and customer satisfaction levels

Manage team members; recruit, train, manage performance.

At least 10 years of proven experience in the international freight logistics environment 

Extensive experiences in servicing freight customers and highly capable to provide alternative solutions for customers related to international freight

Strong relationship and network with local offices of major carriers and local forwarders

In depth knowledge of international freight documentation procedures and flows.

Good knowledge of trade compliance requirements, IMO/DG regulations and other local regulatory requirements

Ability to work independently and able to supervise and track multiple processes

Computer-savvy with a working knowledge of freight and logistics platform. Familiarity with CargoWise is an advantage

Strong stakeholders (both internal and external) management skills.

Good English skills (spoken and written) and interpersonal skills

High analytical skill to keep track of vendors contract, freight profitability and productivity

High ability to handle unexpected issues pertaining to customers, vendors, and related part of logistics chain.

Monitor and manage KPIs

Lead, supervise, coach and train staff