Manager - International Operations

Key Responsibilities

• Lead end-to-end International Operations across Origin, Clearance, and Destination functions, ensuring seamless service delivery across Mumbai, Bangalore, and Delhi.
• Manage and develop a team of Assistant Managers, Senior Associates, and Associates while driving productivity, accountability, and performance.
• Oversee the operations of 3 Clearance Hubs, ensuring timely shipment processing, customs compliance, and adherence to FIFO and SLA standards.
• Monitor operational performance, identify bottlenecks, manage escalations, and implement corrective actions to improve customer experience.
• Collaborate with cross-functional teams to drive process improvements, operational efficiency, and regulatory compliance across the network.

Key Requirements

• 4-8 years of experience in International Logistics, Supply Chain, Freight Forwarding, Express Logistics, or Cross-Border Operations.
• Strong understanding of international shipment lifecycle, customs clearance processes, and destination operations.
• Experience managing multi-location operations, large teams, operational KPIs, and SLA-driven environments.
• Excellent stakeholder management, cross-functional coordination, and problem-solving skills.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.