Manager Invoice Processing & 3rd Party Governance

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Multi-Family Procurement

Job Category:

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Leads a cluster-based Global Payments organization, accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets. Manages cross-cluster performance, stakeholder engagement, and process standardization.

Responsible for overseeing Payments Cluster Leads, ensuring service delivery excellence, governance, compliance, and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities:

1. Cross-cluster Operations & Delivery Leadership

• Own end-to-end Payments and Invoice Management delivery across markets
• Ensure SLA, KPI, and compliance adherence to Pay controls
• Ensure adherence to tax, statutory, and audit requirements across markets

2. Stakeholder & Market Engagement

• Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units)
• Drive market-level engagement across clusters for supplier and stakeholder concerns
• Ensure strong cross-functional collaboration (Finance, Sourcing, Treasury, etc.) across regions
• Represent Payments in cluster governance and escalation forums

3. Process Ownership & Governance

• Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls)
• Drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting)
• Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners
• Oversee audit readiness, compliance reviews, and reporting

4. Team Leadership & Capability Development

• Lead and develop a multi-layered team including Cluster Leads, Market SMEs, and Specialists
• Manage resource allocation across clusters to ensure optimal service delivery
• Build future-ready talent aligned with cluster-based model
• Drive training, capability uplift, and knowledge sharing across markets

5. Continuous Improvement & Transformation

• Drive standardization and simplification of payments and invoice processes across clusters
• Identify opportunities for automation, AI, and digital enablement
• Lead initiatives aligned to NextGen Payments / One Payments transformation
• Improve operational efficiency, reduce manual intervention, and enhance user experience

6. Vendor & Third-Party Oversight

• Oversee third-party providers (e.g., invoice processing BPO, contractors)
• Act as sponsor for outsourced service delivery and ensure KPI adherence
• Manage escalations and drive performance improvements

Key working relationships

Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract

External: Third party suppliers, BPOs, Bank

Qualifications

Required:

• Bachelor’s Degree or equivalent University degree is required.
• 6-8  years of Procurement, Finance, or other relevant business experience
• Collaboration, Communication & Influencing Skills
• Learning Agility & Openness to Change
• SAP ERP experience; MM and FI modules

Preferred:

• An MBA or further advanced degree is preferred but not required.
• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (20+ resources)

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel
• Shift: 3-12 pm

Required Skills:

Preferred Skills:

Benchmarking, Business Data Analysis, Business Savvy, Category Management Strategy, Compliant Spend, Conflict Resolution, Cost-Benefit Analysis (CBA), Developing Others, Inclusive Leadership, Industry Analysis, Leadership, Market Savvy, Negotiation, Performance Measurement, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Team Management, Vendor Management, Vendor Selection