Manager IT

Role & responsibilities

Business Process Transformation

• Understand and document existing business processes across functions.
• Recommend technology solutions that simplify and streamline business processes.
• Work with functional teams to standardize processes before implementing automation.

2. Business Application Integration

• Drive integration between the Company's various business applications.
• Analyze information flow between CRM, Maxus ERP, Oracle, Real App Billing and other applications.
• Work with internal IT teams and external technology vendors on APIs, interfaces and system integration.
• Maintain an overall Application Architecture and Integration Map.

3. Dynamics 365 F&O / ERP Implementation

• Act as the Company's internal business-process and technology coordinator for the proposed Dynamics 365 Finance & Operations implementation.
• Work closely with implementation partners and functional teams.
• Coordinate data migration, master-data cleansing, UAT and user acceptance.
• Support go-live, user training and post-implementation stabilization.

4. Digitalization & Paperless Processes

Lead initiatives to reduce dependence on physical documentation and manual approvals.

Potential areas include:

• Digital forms and workflows
• Online approvals
• E-signatures
• Digital employee documentation
• Online HR/Admin processes
• Digital expense and reimbursement workflows
• Purchase and vendor workflows
• Digital contract/document management
• Mobile-based field/site processes
• Automated notifications and escalations

Digital Request Workflow Approval System Update Automated Reporting

5. Process Automation

• Identify and priorities high-impact automation opportunities.
• Evaluate workflow automation, RPA, low-code/no-code and AI-enabled solutions.
• Develop and maintain an IT Automation & Digitalization Roadmap.

6. MIS, Data & Business Intelligence

• Reduce dependency on manually prepared Excel-based MIS.
• Enable management to access timely and reliable business information.

7. Vendor & Project Management

• Coordinate with ERP, CRM, billing, application and automation vendors.
• Define requirements, scope and deliverables.
• Monitor vendor performance and SLA adherence.

9. IT Governance & Documentation

Maintain appropriate documentation covering:

• Application inventory
• System architecture
• Application integration
• Process maps
• SOPs
• Functional requirements

Preferred candidate profile

• Strong business-process orientation
• Analytical and problem-solving ability
• Ability to understand complex business processes
• Strong stakeholder-management skills
• Project management capability
• Ability to work with senior management and functional heads
• Vendor-management skills
• Strong communication and documentation skills
• Change-management capability
• Commercial understanding
• Hands-on and execution-oriented approach