Manager - IT

We are seeking a highly skilled IT Manager to join IIT Madras Research Park to manage design, implementation and maintenance & support our expanding IT infrastructure and other support systems that includes networks, server, information security and application management. The ideal candidate should ensure the integrity of High-Availability of overall IT infrastructure and to optimize performance for users and systems.

Experience - 8 to 10 years of proven experience in IT administration/infrastructure for network, servers, firewall, applications and Cloud platform.

Key Responsibilities:

• Design, Deploy and Roll-Out - Core IT infrastructure areas like networks (LAN, WLAN, WAN), Network/Information security, Servers, Applications and Cloud platforms (preferably AWS, Azure and Zoho)
• Operations Management
• Handle regular operational tasks for network, software, servers, firewall, routers, switches for wired and wireless architecture.
• Manage and support OS Windows, Linux (Ubuntu and Centos) and Mac.
• Own, plan, implement and regular run of new projects/initiatives in the Infrastructure and Support sub-function.
• Extend support for CCTV surveillance, Building Management Systems (BMS)

Compliance & Standards

• Implement IT security policies, antivirus/EDR systems, and assist with data backups and business continuity and disaster recovery plans.
• Identify areas of improvements within IT sub-function for effectiveness and efficiency and provide recommendations to key stake holders proactively.

Vendor Management - Liaison with external suppliers, OEMs and for ongoing support, maintenance and procurement of relevant hardware, software, licenses.

Documentation & Knowledge Base - Support and contribute implementation and documentation of IT Infrastructure policies, processes and standards and ensure incorporation of best practices with regards to hardware support, software support, network, server/desktop and security.

User Engagement - Effectively handle client interactions, providing technical support and clear communication to ensure satisfaction and build strong professional relationships.

People Management

• Supervise, train, and mentor staff, handle Day2Day2 OPS schedules, and authorize leaves or time-off requests.
• Strong proficiency in communication, conflict resolution, team leadership, operations management, and basic data analysis

Academics and Certifications:

Education - Bachelors degree in computer science, Information Technology, or a related field along with industry familiar certifications Cisco, Microsoft or Linux

Certifications - Preferred certification from Cisco, Microsoft, Linux. Any other global certifications are good to have.

Key Technical Skills:

• Core Network – Routing, Switching, VLAN Routing, network segmentation and policy-based routing,
• Network Security – Firewall configurations, policy management, content filtering application aware complexities.
• Servers and OS Platforms – Excellent hands-on exp in Microsoft AD architecture/integrations, O365, SharePoint and collaboration tools. Ubuntu and CentOS Linux system mgmt. is an added advantage.
• NMS - Proficiency with network diagnostic, monitoring, and analysis tools

Additional Skills:

• Familiarity with WAN, Active Directory and auto fail-over technologies.
• Knowledge of network automation tools and scripting (Python, Ansible, VBA etc.,)
• Knowledge of ITIL frameworks and documentation practices,
• Manage Office 365 environments, Intune device enrolments, and execute hardware/software procurement, deployment, and inventory tracking.
• Expertise in installing, testing, troubleshooting, and managing Fiber optic cables including termination, splicing, and patch panel management for high-speed network connectivity.