Manager IT

Key Responsibilities:

A. IT Infrastructure & Network Management

• Manage and maintain IT infrastructure, including LAN/WAN, internet connectivity, servers, routers, switches, and end-user systems.
• Monitor network performance, system availability, and server uptime to ensure uninterrupted business operations.
• Oversee hardware and software installation, configuration, troubleshooting, upgrades, and preventive maintenance.
• Manage on-premises and cloud infrastructure, virtualization, IT assets, software licenses, and equipment lifecycle.
• Implement infrastructure improvements to enhance reliability, performance, and cost efficiency.

B. ERP Management & Business Process Automation

• Lead ERP strategy, implementation,configuration, enhancement, and ongoing support in line with business requirements.
• Collaborate with Production, Sales, Finance, HR, and other functional heads to streamline workflows and automate business processes.
• Oversee ERP module integration, database performance, master data accuracy, and access controls.
• Coordinate with ERP vendors and implementation partners for customization, troubleshooting, upgrades, and new module deployment.
• Establish ERP documentation, standard operating procedures (SOPs), and user training programs to improve system adoption.

C. Cybersecurity, Data Protection & IT Compliance

• Develop and implement IT security policies, procedures, and governance frameworks aligned with applicable standards and organizational requirements.
• Strengthen cybersecurity through firewalls, endpoint protection, access controls, encryption, and vulnerability management.
• Conduct periodic IT risk assessments, security audits, and vulnerability testing.
• Ensure regular data backups, disaster recovery planning, and business continuity arrangements, including periodic testing.
• Monitor compliance with applicable IT laws, data protection requirements, and internal audit standards.

D. IT Strategy, Governance & Budgeting

• Develop and execute the IT roadmap in alignment with organizational objectives and digital transformation priorities.
• Prepare and manage the annual IT budget, control expenditure, and evaluate returns on technology investments.
• Establish IT policies, documentation standards, service-level agreements (SLAs), and performance metrics.
• Evaluate emerging technologies and recommend solutions to improve productivity, security, and cost efficiency.
• Maintain effective IT governance, vendor accountability, and technology risk management.

E. IT Projects & Digital Transformation

• Lead IT projects involving infrastructure expansion, ERP implementation, cloud migration, and business process automation.
• Define project scope, timelines, budgets, deliverables, and resource requirements in coordination with stakeholders.
• Monitor project execution to ensure timely delivery, quality standards, and compliance with approved budgets.
• Conduct technology feasibility assessments and prepare Detailed Project Reports (DPRs) for management approval.
• Manage relationships with technology vendors, OEMs, system integrators, and external consultants.

F. Team Leadership & Development

• Lead, mentor, and develop the IT team to ensure effective service delivery and timely resolution of technical issues.
• Define team objectives, performance indicators, and accountability standards.
• Build a service-oriented culture focused on system reliability, user satisfaction, and continuous improvement.
• Identify skill gaps and arrange training in networking, cybersecurity, ERP, cloud technologies, and system administration.