Manager - IT (Data Automation & Integration)

What You’ll Be Doing

1. Team Leadership & Development

• Lead, coach, and mentor junior developers in daily development and support activities.
• Review development deliverables to ensure quality, accuracy, and compliance with standards.
• Monitor team workload, priorities, and project progress to ensure timely delivery.

2. Business Requirements & Solution Design

• Work closely with business users to understand operational requirements and enhancement requests.
• Analyze business processes and translate requirements into functional specifications.
• Recommend system enhancements and automation opportunities to improve efficiency and effectiveness.

3. Report Development & Data Management

• Develop and maintain reports, SQL queries, stored procedures, and data extraction programs.
• Ensure data accuracy, consistency, and timely delivery of business information.
• Support users in report validation, analysis, and troubleshooting.

4. System Integration & Vendor Coordination

• Monitor data integrations between ERP and related systems.
• Coordinate with vendors to investigate, troubleshoot, and resolve application and interface issues.
• Ensure data completeness, accuracy, and successful processing of system integrations.

5. Automation & Continuous Improvement

• Identify opportunities to automate manual processes and reporting activities.
• Develop and maintain automated jobs, scripts, and scheduled processes.
• Drive continuous improvement initiatives to enhance productivity and system performance.

6. Testing & Change Management

• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Validate system enhancements and fixes prior to production deployment.
• Ensure proper documentation, testing, and change management procedures are followed.

7. User Support & Stakeholder Management

• Serve as the key liaison between business users, vendors, and the IT team.
• Investigate and coordinate resolution of application-related issues.
• Provide user guidance, training, and support for new system functionalities and processes.

8. Project & Vendor Management

• Coordinate project activities, timelines, and deliverables with internal stakeholders and vendors.
• Monitor project progress, identify risks, and recommend mitigation actions.
• Provide regular project status updates and escalate critical issues when necessary.

9. Governance & Documentation

• Ensure system changes, user access requests, and development activities comply with IT policies and procedures.
• Maintain accurate documentation for system enhancements, reports, interfaces, and operational processes.
• Support audit, compliance, and governance requirements related to ERP systems.

What We’re Looking For

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.
• Minimum 5 years of relevant experience in ERP application development, business application support, system implementation, or a related area.
• Minimum 2 years of experience leading, coaching, or mentoring technical team members.
• Experience working with ERP systems, business applications, or enterprise solutions.
• Experience managing system enhancement projects and coordinating with external vendors.
• Good knowledge of Microsoft SQL Server and SQL query development.
• Ability to develop and troubleshoot SQL queries, stored procedures, reports, and data extraction programs.
• Good understanding of system integration concepts, including APIs, SFTP, batch processing, and data interfaces.
• Familiarity with automation or scripting tools such as PowerShell, Python, or equivalent would be an added advantage.
• Experience with reporting and data analysis tools.
• Knowledge of SIT, UAT, production deployment, and change management processes.
• Experience in retail, FMCG, supply chain, or finance systems would be an added advantage.
• Must possess a valid driving licence and own transport.
• Willing to work on-site at Bukit Jelutong, Shah Alam.

What Will Help You Succeed

• You are confident in leading and developing a technical team.
• You enjoy solving problems and finding better ways of working.
• You can turn complex business requirements into practical solutions.
• You are hands-on with SQL, reporting, automation, and system integrations.
• You communicate confidently with users, vendors, and stakeholders.
• You can manage multiple priorities while keeping projects on track.
• You are curious, adaptable, and open to learning new technologies.
• You take ownership and pay close attention to data accuracy and service quality