Manager, Key Account

What Role Will You Play in Shaping CompAsia's Future?

1. Partner Management & Growth

• Serve as the primary relationship owner for assigned partners (Apple, Telcos, Retailers, APR, SNS, C2B, Enterprise).

• Manage partner KPIs including trade-in volume, device quality, GP%, and campaign activation.

• Lead weekly/monthly performance check-ins and drive corrective actions where required.

• Identify upsell opportunities (store expansion, new partner locations, additional product categories).

2. Execute BBTI Partner Action Plans

• Support partner programs aligned with 2025–2026 volume targets

• Ensure partners consistently meet operational readiness: staff trained, price matrix activated, TIV accuracy, SOP compliance.

3. Frontliner Engagement & Gamification

• Execute frontliner challenges, leaderboards, and rewards to drive trade-in and conversion.

• Conduct frequent store/partner visits to motivate, train, and troubleshoot frontliner performance.

• Track frontliner participation, conversion accuracy, and program effectiveness.

4. CAM Retail Offline Collaboration

• Work with CAM Offline team to integrate partner led campaigns into store floors.

• Ensure trade-in targets for CAM retail stores are achieved

• Collaborate on training for store teams on partner programs and grading expectations.

5. Pre-Sales Support & Program Enablement

• Support development of program proposals, pricing updates, and trade-in workflows.

• Provide on-ground insights to help shape TIV strategy, grading improvements, and device intake SOPs.

• Assist in preparing partner decks, tenders, and commercial proposals.

6. Operational & Reconciliation Excellence

• Ensure accurate device intake, documentation, and alignment with Ops & Finance teams.

• Monitor grading reliability, SLA adherence, and TAT improvements with every partner.

• Identify discrepancy risks early and drive resolution quickly.

7. Reporting & Insights

• Maintain dashboards for partner performance, pipeline, and forecast accuracy.

• Report volume vs target, GP trends, and operational issues to the Head of BD & Pre-Sales.

• Provide data-driven insights to support pricing and program tuning

Experience

• Diploma or Bachelor’s degree in Business, Commerce, or related field.

• 3–6 years in enterprise account management, telco, device trade-in, retail, electronics, or similar environment.

• Experience managing corporate partners or retail networks is an advantage.

Skills

• Strong relationship management and stakeholder communication.

• Commercial understanding (TIV, GP, revenue drivers).

• Ability to engage frontliners and influence performance on the ground.

• Problem-solving and solution-based thinking.

• High execution discipline and ability to manage multiple partners.

Mindset

• Ownership-driven and hands-on.

• Comfortable with fast pace, field engagement, and partners with high expectations.

• Data-driven with strong attention to detail.

• Strong teamwork across Operations, Retail, Sourcing, Finance, and Marketing.