Manager Key Account Manager Business Development

Key Responsibilities:

1.Customer Satisfaction:

• Resolve customer issues and coordinate with internal teams for timely solutions.
• Lead customer meetings to address grievances and provide performance updates.
• Conduct regular site visits to monitor service quality and build relationships.

2.Communication:

• Respond promptly to customer requests and inquiries.
• Communicate key updates on policies, generation data, and any service stoppages.

3.O&M Agreement Execution:

• Ensure timely execution and renewal of O&M agreements before expiration.

4.Payment Collection:

• Issue invoices to customers and follow up on payments to ensure timely collection.

5.Statutory Certificates:

• Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.

6.Customer Training:

• Educate customers on using CRM portals for service management and support.

Skills & Qualifications:

• Strong communication, customer service, and problem-solving skills.
• Knowledge of O&M processes and/or energy systems (preferred).
• Experience with CRM systems, invoicing, and contract management.
• Strong organizational skills and attention to detail.