Manager, Key Accounts

About the role

TVS Supply Chain Solutions – Global Forwarding Solutions is seeking a Manager, Key Accounts to join our dynamic sales team. This is a full-time position based in Subang Jaya, Selangor, Malaysia. In this strategic role, you will be responsible for managing and nurturing our most valuable client relationships, driving revenue growth and ensuring exceptional service delivery. As a key member of our sales division, you will play a crucial role in expanding our market presence and strengthening customer loyalty within the logistics and supply chain forwarding industry.

Identification of Opportunities

To identify all opportunities to be focused on within the key accounts that will contribute to the

achievement of the revenue and profit budget.

▪ Gathers all information relating to opportunities.

▪ Determines the existing and potential opportunities to be focused.

Sales Planning and Development

To implement own strategic objectives, to achieve the portfolio’s/company’s revenue

budget/target.

▪ Provides input to the business plan for the sales department. Monitors revenue budgets and targets within the assigned portfolio.

▪ Communicates and gains support from Regional and Country Management for the

achievement of sales objectives by sales channel.

Relationship Management

To ensure we win, develop and maintain customers through building lasting relationships.

▪ Forms professional and appropriate relationships with key accounts through face to face

contact.

▪ Monitors the development of customer relationships across own sales channels.

▪ Ensures all customers are kept up to date with relevant company information.

Marketing / Product support

To support product development to ensure company’s value proposition is meeting the

requirements of sales channel.

▪ Provides input on potential product opportunities through identifying new developments

within the customers or competitors within the local market.

▪ Supports the introduction of new products.

Process Management & Implementation

To follow and comply with sales channel processes, policies and procedures in order to ensure the

consistency, efficiency and quality of internal and external customer expectations

• Ensures all KPI targets assigned are met consistently.

• Works with cross-functional colleagues to ensure all customers and related functional processes are consistently applied to improve the customer experience.

• Ensures all coordination and planning activities involving customers are summarized, attended to, planned and executed accordingly.

Note: This job description is subject to change based on customer requirement and business exigencies.

What we're looking for

• 5+ years of experience within logistics or forwarding industries
• Proven track record of successfully managing large or strategic accounts and driving revenue growth
• Strong negotiation and relationship-building skills with the ability to influence at executive level
• Excellent communication and presentation abilities in English; knowledge of additional languages is advantageous
• Demonstrated ability to analyze market trends, identify opportunities and develop strategic account plans
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Results-oriented mindset with a commitment to exceeding sales targets and KPIs
• Bachelor's degree in business, commerce, logistics or related field
• Knowledge of the forwarding/freight sector is mandatory.
• Willingness to travel o to meet with clients and attend industry events

About us

TVS Supply Chain Solutions – Global Forwarding Solutions is a leading provider of integrated logistics and supply chain solutions. With a strong global presence and deep industry expertise, we specialize in freight forwarding, customs clearance, warehousing and comprehensive supply chain management services. Our mission is to deliver reliable, efficient and innovative solutions that help our clients optimize their operations and achieve their business objectives. We are committed to maintaining the highest standards of service excellence, operational integrity and customer satisfaction whilst fostering a culture of continuous improvement and professional development.

Apply now

If you are an ambitious and results-driven account manager with a passion for building strong client relationships and driving business growth, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience to our recruitment team. Join TVS Supply Chain Solutions – Global Forwarding Solutions and be part of a forward-thinking organization at the forefront of the logistics industry.