MANAGER - L3 TECHNICAL SUPPORT

Job Details: We are seeking a Manager for Level 3 Technical Support to lead our advanced technical support group, manage critical escalation incidents, and drive system reliability.

• POSITION: Manager - L3 Technical Support
• WORK SETUP: Hybrid / On-site

JOB RESPONSIBILITIES:

• Manage L3 support engineers and ensure strict SLA adherence for complex technical incidents
• Serve as highest escalation point for critical system bugs, infrastructure failures, and client issues
• Partner with engineering, DBA, and network teams to drive root cause analysis and permanent fixes
• Oversee service management processes and technical knowledge base development

QUALIFICATIONS:

• Bachelor's degree in IT, Computer Science, or Engineering
• At least 5+ years experience in advanced technical support operations with leadership experience
• Strong background in system administration, networking, and ITIL incident management
• Excellent conflict resolution and client management skills

BENEFITS:

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)
• 13th Month Pay
• HMO / Medical Insurance Coverage
• Paid Vacation & Sick Leaves
• On-Call / Standby Allowances

HOW TO APPLY: Please submit your updated CV/Resume to [email protected] along with your answers to the screening questions below:

1. Saang lungsod ka kasalukuyang nakatira?
2. Ilang taon ang karanasan mo sa L3 Technical Support at Operations Management?
3. Amenable ka ba sa shifting or on-call rotation pag may critical outage?
4. Expected Salary:
5. Notice Period / Availability:

Send your complete CV and answers to [email protected] with the subject line: L3 Support Manager Application - [Your Full Name]