Manager - Learning & Development

JOB PURPOSE

Responsible for developing, delivering, managing, monitoring and measuring comprehensive training programmes that are carried out for middle & senior management levels, across the organisation.

The key tasks include learning interventions for middle to senior level management, engagement of senior stakeholders in capability building & change exercises, soft skill enhancement, and functional trainings in order to maintain a motivated and skilled workforce.

I. KEY RESPONSIBILITIES

Core Responsibilities

Learning & Talent Development Planning and Formulation

• Propose and develop new employee development and talent management initiatives / programs.
• Develop long and short-term employee development and talent management strategies and plans.
• Conduct Training Needs Identification and Training Needs Analysis for Middle to senior managers
• Contribute in development, revision, and evaluation of training course content.
• Conducting and coordinating Managerial Development programs across various levels as per the Learning strategy & organization needs
• Provide Management reviews and reports as required.
• Ensure learning interventions are High impact and engaging as per learners group needs
• Conduct TTT & certifications for other facilitators for standardized Learning outcome
• Measure effectiveness and business impact programs delivered.

II. Consultancy and Monitoring

• Meet with the HODs and senior team members to identify training needs for training and development solutions.
• Plan & create talent development strategies and solutions to meet long and short-term business needs.
• Oversee the training conducted by functional trainers and guide them with regards their delivery skills.

III. Training Budget

• Considering the costs of planned programs and keeping within budgets.
• Monitor compliance to the annual training budget at the unit Reduce or highlight revenue leakage or any pilferage.

IV. Continuous Improvement

• Review and continually suggest improvement of the Training modules, ensuring that it remains current and ensures a consistent high quality of training, services and information for learners.
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers. (Functional training is handled by the function and it members).
• To monitor the functional training of the outsourced staff/ GDA like HK/ F&B/ Nursing

This list should not be regarded as exhaustive and the position holder will be expected to deliver other duties that are relevant and appropriate to this scope.

V. KEY PERFORMANCE INDICATORS

Measurable Deliverables

1. Trainings Conducted as per the Organizational needs/Training Calendar.
2. Ensuring 100% of Employees go through the Management Development and capability development programs as per learning strategy and roadmaps
3. Maintenance of records (Incompliance to NABH and Company standards) of all the training conducted.
4. Introduce new Programs, revaluate existing for a continuous improvement
5. Maintaining a module and training delivery feedback score of 4.00 (on scale of 1 to 5 min) in every session.
6. User feedback scores on core support functions especially in displaying behaviours.
7. Post training audits of employees who have undergone Learning Experiences and interventions.