Manager - Learning & Development

ICL Fincorp Ltd. is looking for dynamic and experienced Managers – Learning & Development (L&D) for Kerala and North India to lead employee training, capability development, and performance improvement initiatives across its branch network.

The ideal candidate should have strong experience in NBFC/Gold Loan operations, sales training, leadership development, and employee capability building, with the ability to improve business performance through structured learning interventions.

Key Responsibilities

Learning Strategy & Training Management

• Develop and execute the organization's annual learning and development strategy in alignment with business objectives.
• Conduct Training Needs Analysis (TNA) across departments and regions to identify competency gaps.
• Design and implement training calendars for branch operations, sales, customer service, collections, compliance, and leadership development.
• Ensure timely delivery of induction, functional, behavioral, and managerial training programs.

Gold Loan Business Training

• Develop and deliver training programs related to:
• Gold Loan Products and Processes
• Gold Appraisal and Valuation Basics
• Customer Service Excellence
• Sales and Cross-Selling Techniques
• Collection and Recovery Practices
• Risk Management and Fraud Prevention
• Regulatory and Compliance Requirements
• NCD, insurance
• Collaborate with business leaders to update training content based on changing business and regulatory requirements.

Employee Development & Capability Building

• Identify high-potential employees and create development plans.
• Support succession planning through leadership development initiatives.
• Facilitate soft skills, communication, customer handling, and managerial effectiveness programs.
• Establish competency frameworks and career development pathways.

Digital Learning & LMS Management

• Manage the Learning Management System (LMS) and digital learning platforms.
• Develop e-learning modules, assessments, and certification programs.
• Monitor training participation, completion rates, and learning effectiveness.

Performance & Training Effectiveness

• Measure training effectiveness through assessments, feedback, and business performance indicators.
• Track key learning metrics and prepare periodic MIS reports.
• Evaluate Return on Investment (ROI) of training initiatives and recommend improvements.

Compliance & Regulatory Training

• Ensure mandatory compliance and regulatory training is conducted and documented.
• Maintain training records and certifications as required by internal and external auditors.
• Coordinate with Compliance, Risk, and Operations teams to address training requirements.

Stakeholder Management

• Partner with Regional Managers, State Heads, Business Heads, and Functional Heads to understand training requirements.
• Coordinate with external trainers, consultants, and training vendors.
• Support organizational change management and culture-building initiatives.

Key Performance Indicators (KPIs)

• Training Coverage Percentage
• Training Effectiveness Scores
• Employee Certification Completion Rate
• Induction Completion and New Hire Productivity
• Reduction in Operational Errors and Compliance Deviations
• Employee Development and Internal Promotion Ratio
• LMS Utilization Rate
• Training ROI and Business Impact Measures

Qualification

• MBA / PGDM in Human Resources, Learning & Development, Organizational Development, or related field.
• Certification in Training & Development, Instructional Design, or Learning Management Systems will be an added advantage.

Experience

• 10+years of experience in Learning & Development, Training, or Talent Development.
• Experience in NBFC, Banking, Financial Services, Gold Loan(Mandatory), Microfinance, or Retail Financial Services is preferred.
• Proven experience in managing large-scale training programs across multiple locations.

Pay: Up to ₹100,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person