Manager-Learning& Development

Key Responsibilities

1. Learning & Development Strategy

• Conduct Training Needs Analysis (TNA) across the Eye Q People universe
• Define Role based Competencies and develop appropriate learning pathways.
• Develop and execute the annual Learning & Development calendar aligned with business and people priorities
• Create structured learning journeys for different employee groups and career levels.

2. Employee Engagement & Development

• Design and implement development programs to build internal capability, address performance gaps and accelerate Career Progression.
• Design development programs for high-potential employees and future leaders.
• Design and execute employee engagement initiatives across the Organisation to improve employee participation, collaboration, recognition, and workplace culture.
• Design, track and implement structured induction and role-based training for clinical and non-clinical employees.
• Support engagement surveys and translate feedback into actionable development initiatives.
• Develop and conduct programs/workshops around organizational values, culture, soft skills, customer/patient experience, managerial effectiveness etc.

3. Learning Technology, Digital Learning, Training Effectiveness & Analytics

• Develop and promote digital learning initiatives, webinars, e-learning modules, and knowledge-sharing platforms.
• Maintain a centralized repository of training content and learning resources.
• Explore new learning methodologies and technology-enabled training solutions.
• Drive employee participation in digital learning programs.
• Establish measurable KPIs for training and development initiatives.
• Measure training effectiveness through participation, learning hours, assessments, feedback, knowledge checks, and post-training performance indicators.
• Prepare monthly/quarterly L&D dashboards for management.
• Analyze learning data and recommend improvements based on outcomes.

4. External Trainers & L&D Partners

• Identify and evaluate external trainers, consultants, and learning partners.
• Manage trainer empanelment, commercials, scheduling, and program execution.
• Ensure quality and relevance of external training interventions.
• Evaluate ROI and effectiveness of external learning programs.