IHG Hotels & Resorts

Responsible for the end-to-end management, delivery, and performance of Milestone Rewards and the full Voucher portfolio, including the voucher ordering platforms. Leads Milestone Rewards achievement and choice offer, manages the voucher lifecycle from development through delivery and reporting, works with Global Marketing to support and enhance marketing for Voucher/Milestone Rewards lifecycle, and partners cross-functionally to drive redemption performance and bring new voucher capabilities to life.
Your day to day
<ul>
<li>Leads and Understands Milestone Rewards lifecycle from achievement to choice selection through redemption, and program health/reporting</li>
<li>Manages the Choice Platform: reward options by milestone, selection experience, communication/notification experience</li>
<li>Accountable for the end-to-end voucher lifecycle: development, delivery, redemption, and reporting</li>
<li>Delivers and enhances the voucher set (F&amp;B Rewards, CSU, etc.) and drives redemption performance</li>
<li>Manages the voucher ordering platforms</li>
<li>Supports requests and delivery of vouchers for use in other member initiatives</li>
<li>Develops the multi-year voucher and Milestone Rewards roadmap in partnership with Member Experience and alignment with L&amp;P strategy</li>
<li>Builds business, design, and technical requirements</li>
<li>Monitors Milestone Rewards and voucher performance, member engagement, redemption trends, operational issues, and stakeholder feedback to identify risks, opportunities, and optimization actions</li>
<li>Maintains program documentation, decision records, business rules, and handoff materials so ownership, support paths, and post-launch processes are clear</li>
<li>Partners with P&amp;T, Loyalty Operations, Member Experience, GIAD, and Revenue Management to deliver and optimize benefits</li>
<li>Works with GMSS to support Milestone Rewards lifecycle marketing and campaigns</li>
</ul>
What we need from you
<ul>
<li>Bachelor’s degree in relevant discipline, or equivalent experience</li>
<li>5+ years in program or product management, marketing, or loyalty (travel/hospitality preferred)</li>
<li>Proven delivery of benefits or products from concept through rollout</li>
<li>Strong cross-functional collaboration and stakeholder management
Experience partnering with analytics teams; Salesforce familiarity a plus</li>
</ul>
Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $83,000 to $108,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
#LI-AA5
At IHG Hotels &amp; Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests &amp; owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
<ul>
<li>The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.</li>
<li>No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
<li>EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.</li>
<li>If you require reasonable accommodation during the application process, please click here.</li>
<li>IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.</li>
<li>If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.</li>
<li>For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</li>
</ul>

Manager Loyalty Programs, Milestone Rewards and Vouchers

Manager Loyalty Programs, Milestone Rewards and Vouchers

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