Manager, Mainland Customer Experience and Programs

该职位来源于猎聘 此招聘需求为【深圳香港马会商业策划有限公司】发布 【Work Location Introduction】 HKJC Shenzhen Centre is not a traditional Members’ facility, and it does not focus on F&B. Instead, it serves an important function as HKJC’s brand showcase in the Greater Bay Area, a place where Members and guests can deepen their understanding about the Club’s spirit and integrated offerings. The Centre will host different types of events, including horse sports related events, society betterment, arts, culture, just to name a few. The Centre is also a knowledge exchange platform, where Members and guests can exchange ideas with thought leaders from different disciplines, and build a better society together. 【Job Summary】

We are seeking a strategic events and membership development professional to lead the Club's mainland engagement initiatives, with a primary focus on the Greater Bay Area (GBA). This role will oversee the planning and execution of a diverse portfolio of events across Shenzhen, Conghua Racecourse, Beijing, Hong Kong, and future GBA venues, delivering exceptional customer experiences for prospective members, owners, YUC, and the broader public. A key priority is to build and strengthen a high-quality mainland membership and ownership base—vital for sustaining Hong Kong's world-class racing pipeline and laying the groundwork for Conghua's expanded racing operations, targeted for Q4 2026. Working closely with cross-functional teams across event production, membership, marcom, and brand, you will ensure seamless program integration while safeguarding the Club's core brand values. This role reports to the Senior Manager, Marketing Communication and Membership Programs, and offers a unique opportunity to shape the future of equine sports development in the GBA. 【Qualifications】

• At least 7years’ experience in an industry targeting HNWI clientele/FMCG in the premiums segment focused on events and program execution
• Catering experience a plus though not a must
• Mainland experience is a must
• Well-rounded skillset combining verbal/written communications, strategic mindset, people management skills, and ability to implement and work across functions and manage external parties e.g. vendors
• Project management skills and capabilities to work across teams and track progress against plan
• Native level fluency in Mandarin, good capability in English; highly polished/eloquent writing skills in both English and Chinese
• The ability to communicate, socialise, and discuss critical strategic issues with HKJC HQ leadership
• Proficiency in PowerPoint, Excel, and Word required