Manager - Mall Operations

Please send your CV and covering letter to : [email protected] & [email protected]

Experience: 3-5 Years
Location: Panipat (Haryana)
Job Type: Full-Time
Salary: As per market standards
JD:
An Operations Manager – in a shopping mall is responsible for ensuring the mall is clean, safe, and provides a high-quality experience for visitors, tenants, and staff. The role typically includes:

• Managing housekeeping, washrooms, pantry, landscaping, pest control, and waste management.
• Supervising housekeeping staff and outsourced service providers.
• Conducting daily inspections of common areas, food courts, parking areas, and restrooms.
• Ensuring vendors meet Service Level Agreements (SLAs) and quality standards.
• Handling customer complaints related to cleanliness and facilities.
• Coordinating with security, engineering, and tenant teams for smooth operations.
• Managing budgets, consumables, manpower, and vendor invoices.
• Ensuring compliance with health, safety, hygiene, and statutory requirements.
• Preparing daily, weekly, and monthly operational reports (MIS).

Required Skills:

• Facility management
• Housekeeping operations
• Vendor and contractor management
• Team leadership
• Client and tenant coordination
• Budget and cost control
• MS Excel and reporting
• Strong communication and problem-solving skills