Manager - MFI Risk

Job Purpose

This position is open with Bajaj Finance ltd.

To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Duties and Responsibilities

• Do analysis for monitoring suspect transactions.
• Report the findings within timelines to the senior management.
• Investigation & Root Cause Analysis of fraud/dispute cases
• Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
• Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
• Share trigger-based data at field for investigation and coordinate with them for timely closure
• Ensure error free dashboards are circulated within defined period

Major Challenges

• Understand complete various processes and prepare data reports / Dashboard
• Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
• Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

Decisions

• Propose new strategy for field and HO team to prevent malpractice.
• Propose changes in system and daily reporting in favor of RCU unit.
• Introduce new technology or new ways to control fraud.

Interactions

• Internal Clients: Risk Team: To understand and align on policy changes and ascertain impact
• Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
• Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
• External Clients: Vendors & Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

Dimensions

• Total Team Size: 0
• Number of Direct Reports: 0
• Number of Indirect Reports: 0
• Number of Outsourced employees: 0

Required Qualifications and Experience

Skills and Knowledge (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

a) Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)

Work Experience

Should at least have 2-3 years of experience in similar industry.

Must have Good Excel knowledge. Having SQL & Power BI knowledge would be preferred.

Good knowledge of Credit Card business.