Manager - Network Operations & Support

Broad outline of the Role

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications & Experience

• Graduation with 6-12 years of relevant experience
• Fortinet(Mandatory)/Viptela( Mandatory)/Versa (Optional) SDWAN Technology at L3 Level for BFSI projects
• Should Understand Hardening and compliance requirements as per Bank Security Team /RBI General Guidelines.
• Should have knowledge on Fortinet devices management on CLI mode.

Other Knowledge & Skills

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of SDWAN domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements or issue resolution.
• Proactive or Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and or or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day O and M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.

Required Skills

• network security
• security operations
• sdwan
• viptela
• versa
• ipsec
• mpls
• network equipment
• incident management