Manager NOW AI Platform Capabilities

Mainz, Germany; Berlin, Germany | full time | Job ID: 11801

About the role: As a ServiceNow Product Owner for Platform AI Capabilities, you will play a pivotal role in shaping how AI enhances service delivery within BioNTech. Reporting to the Head of Enterprise Service Management Center for Enablement, you will lead the development and implementation of AI capabilities that improve employee experience and autonomous service delivery. Your work will directly contribute to enabling teams across BioNTech to focus on what matters most: delivering innovative solutions to patients worldwide.

Your contribution:

• End-to-end ownership: Manage the AI use-case backlog from ideation to production, ensuring measurable value delivery
• Strategic leadership: Define and communicate the vision, goals, and roadmap for ServiceNow AI Platform Capabilities aligned with organizational strategies
• Stakeholder collaboration: Partner with platform product owners, security teams, and other stakeholders to create a cohesive AI roadmap
• Continuous improvement: Optimize deployed platform AI capabilities to enhance usability and service levels while addressing system performance trends
• Capability unification: Assess and drive integration efforts across platforms involved in service chains, focusing on governance and security

A good match:

• 5+ years in product ownership, service management, or related roles within IT or enterprise platforms
• Proven track record of developing AI use cases that deliver tangible business outcomes
• Experience in measuring AI value and managing large-scale enterprise AI deployments
• Familiarity with ServiceNow modules (certifications are a plus) and ITIL-based frameworks
• Expertise in Agile methodologies, stakeholder management, and business process optimization
• Solid understanding of practical AI governance principles
• Fluent English language skills, bith oral and written

Your Benefits: It's our priority to support you:

• Your flexibility: flexible hours | vacation account
• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket | Deutschlandticket
• Your life phases: Employer-funded pension | Childcare

Apply now - We look forward to your application! Apply to our Mainz, Germany; Berlin, Germanylocation by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).

Job ID 11801 (please always specify if you have any questions)

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.

Note for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check*. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed.

• Your first name, surname and date of birth will be processed for the sanctions list check. The legal basis for carrying out the sanctions list check for positions at BioNTech in Europe is BioNTech’s legitimate interest. Please note that BioNTech will not carry out the sanctions list check if no travel expenses are to be reimbursed. If you do not give BioNTech your consent to the sanctions list check, your travel expenses cannot be reimbursed. This will not affect your application.