Manager NOW Business Service Enablement

Mainz, Germany | full time | Job ID: 11813

About the role: At BioNTech, we strive to make service delivery effortless, connected, and meaningful. As NOW Business Service Enablement Manager, you will play a critical role in transforming service experiences across business domains such as HR, IT, Site Services, and Finance. You will translate complex service and workflow needs into user-centric solutions on the ServiceNow platform while leveraging embedded AI capabilities to optimize processes. This position bridges technical expertise with business acumen, enabling seamless collaboration between teams and ensuring platform health and innovation.

Your contribution:

• Resolve low-complexity demands and service improvements using NOW platform capabilities, low-code tools, and AI-assisted development
• Collaborate with business service owners to translate their needs into structured workflows that enhance self-service and automation potential
• Actively leverage platform AI capabilities to design, build, and optimize workflows while driving automation opportunities
• Ensure platform stability by adhering to frameworks that maintain data integrity and traceability of changes
• Identify inefficiencies and contribute to continuous service improvement through proactive automation initiatives and evolving AI-enabled delivery practices
• Act as a cross-functional interface between business stakeholders, managed service providers, and platform teams to ensure alignment and solution adoption

A good match:

• 5+ years of experience as a Business Analyst in digital service environments
• Strong understanding of service organizations and delivery models combined with customer-centric focus
• Proven ability to work in cross-functional roles with excellent communication, active listening, and problem-solving skills
• Relevant certifications such as CSA (Certified System Administrator), CIS – Data Foundation, NOW Assist; additional certifications like IREB, ITIL, PRINCE2 Agile Foundation are recommended
• AI-first mindset with practical experience leveraging AI capabilities within ServiceNow (NOW) or similar SaaS platforms
• Fluency in English; German language skills are a plus

Your Benefits: It's our priority to support you:

• Your flexibility: flexible hours | vacation account
• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket | Deutschlandticket
• Your life phases: Employer-funded pension | Childcare

Apply now - We look forward to your application! Apply to our Mainz, Germanylocation by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).

Job ID 11813 (please always specify if you have any questions)

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.

Note for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check*. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed.

• Your first name, surname and date of birth will be processed for the sanctions list check. The legal basis for carrying out the sanctions list check for positions at BioNTech in Europe is BioNTech’s legitimate interest. Please note that BioNTech will not carry out the sanctions list check if no travel expenses are to be reimbursed. If you do not give BioNTech your consent to the sanctions list check, your travel expenses cannot be reimbursed. This will not affect your application.