Manager-Ocean Operations

Key Responsibilities:

1. Ocean Operations Management:

• Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
• Ensure timely booking, shipment execution, documentation, customs coordination, and cargo

delivery.

• Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines.
• Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs

House Agents (CHA).

• Manage shipment exceptions, operational escalations, and ensure timely resolution.
• Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where

applicable.

2. Customer & Stakeholder Management:

• Build and maintain strong relationships with customers, overseas offices, carriers, and business

partners.

• Ensure proactive communication regarding shipment status, delays, and operational updates.
• Participate in customer review meetings and support key account management.
• Resolve customer queries and escalations while ensuring high service standards.

3. Documentation & Compliance:

• Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices,

and shipping documentation.

• Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and

company SOPs. 2

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• Maintain complete operational documentation for audit and compliance purposes.
• Ensure documentation accuracy to minimize operational risks and delays.

4. Team Leadership & Resource Management:

• Lead, mentor, and develop the Ocean Operations team.
• Allocate responsibilities and monitor team performance.
• Conduct regular performance reviews and identify training requirements.
• Promote a culture of operational excellence, accountability, and continuous improvement.

5. Carrier & Vendor Management:

• Develop strong relationships with shipping lines, NVOCCs, transporters, warehouses, and logistics

partners.

• Monitor vendor performance and ensure agreed service levels are maintained.
• Support commercial and procurement teams during carrier negotiations.
• Ensure efficient utilization of transport and warehouse resources.

6. Process Improvement & Operational Excellence:

• Drive continuous improvement initiatives to enhance operational efficiency.
• Implement standardized processes and workflow improvements.
• Optimize turnaround time and improve shipment visibility.
• Support automation initiatives and effective utilization of ERP/TMS platforms.

7. Cost Control & Financial Management:

• Monitor operational costs and improve shipment profitability.
• Minimize detention, demurrage, storage, and other avoidable expenses.
• Coordinate with Finance for timely billing, invoicing, and revenue realization.
• Support annual budgeting and operational cost optimization initiatives.

8. Reporting & Performance Monitoring:

• Prepare and review daily, weekly, and monthly MIS reports.
• Monitor operational KPIs including shipment turnaround time, documentation accuracy, SLA

adherence, and customer satisfaction.

• Present operational performance reports and improvement plans to senior management.
• Ensure achievement of departmental objectives and business targets.
• Strong exposure to Import & Export Ocean Operations (FCL/LCL) and customer-facing operations.

Skills Required:

• Strong knowledge of Ocean Import & Export Operations.
• Expertise in FCL & LCL shipment management.
• Freight Forwarding and Shipping Line coordination.
• Customs Clearance and International Trade Documentation.
• Incoterms and global shipping regulations.
• Vendor and Carrier Management.
• Advanced MS Excel and MIS Reporting.
• ERP / TMS system knowledge.
• Leadership and Team Management.
• Customer Relationship Management.
• Analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.