Manager of Back Office & Payment Operations

Who you are

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams
• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes
• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency
• These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply
• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls

What the job involves

• As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform
• You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale
• Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision
• In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time
• You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows
• If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales
• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy

Benefits

• Medical, dental & vision
• Spring Health & Calm
• Generous vacation
• Year-end company shutdown
• Generous parental leave
• Carrot Fertility benefits
• Milk Stork for nursing parents
• In-office days, lunches & offsites
• Commuter benefits
• 4 fully remote weeks