Manager of Billing

Who you are

• At OpenTable, a part of Booking Holdings, Inc., we are seeking a highly organized and detail-focused Billing Operations Manager to oversee our global billing processes for over 60,000 restaurant partners
• 5+ years of relevant experience in billing operations, overseeing complex, high-volume processes with an emphasis on accuracy and control
• Proven track record of managing adherence to internal controls, SOX requirements, and compliance standards within a financial environment
• Experience coaching, managing, and developing a high-performing team while fostering a collaborative and inclusive culture
• Strong analytical skills with the ability to confidently leverage data, KPIs, and operational trends to identify risks and guide strategic decisions
• Experience operating effectively within a cross-regional environment, coordinating workflows across diverse geographical areas and time zones
• Demonstrated systems-oriented approach with proficiency in standard billing tools, reporting platforms, and complex operational processes
• Proven capability to identify, test, and lead the adoption of AI tools or automation initiatives within financial operations, ensuring transparent ROI
• Advanced stakeholder management and communication skills to partner cross-functionally and effectively resolve non-standard billing disputes
• A strong process-improvement mindset with a documented history of simplifying workflows and increasing operational scalability
• Exceptional judgment and accountability when serving as an escalation point for high-profile, urgent, or highly complex billing scenarios

What the job involves

• In this pivotal role, you will build scalable and accurate billing operations, solve complex financial challenges, and drive continuous improvement across our systems
• You will lead a global team, spearhead the adoption of AI tools to automate workflows, and ensure strict adherence to SOX compliance and internal controls
• By partnering cross-functionally and acting as a subject matter expert, you will play a crucial role in shaping the future of OpenTable's billing operations and driving long-term strategic success
• End-to-End Billing & Month-End Close: Own the global end-to-end billing operations process, ensuring accurate and complete invoicing, and managing month-end deliverables including accruals, reconciliations, and reporting inputs
• Global Team Leadership: Coach, manage, and recruit global team members, guiding career development and fostering an inclusive culture while monitoring critical service levels
• Cross-Functional Partnership & Hands-On Support: Act as the primary escalation point for complex billing disputes and provide hands-on support for high-profile or urgent billing activity during peak periods while partnering extensively with Commercial, Finance, Accounting, Engineering, and Risk & Compliance teams to resolve issues
• Process Improvement & AI Integration: Drive automation, simplification, and process redesign initiatives, explicitly identifying AI opportunities and seamlessly integrating them to increase operational scalability and re-allocate team capacity toward complex, high-impact billing projects
• Compliance & Audit Management: Ensure stringent compliance with internal controls, SOX requirements, and data privacy policies, acting as a steward of financial data across standard and AI-enabled workflows and supporting audits and walkthroughs by preparing documentation, explaining processes, and ensuring timely completion of requests
• Data Analysis & KPI Reporting: Analyze billing data, operational trends, and variances to identify risks; continuously publish KPI reports and strategic management updates for leadership
• Policy Management & Documentation: Maintain, improve, and enforce billing policies, procedures, and comprehensive documentation to support consistent accuracy and global scale
• Risk Mitigation & Issue Resolution: Use sound judgment to proactively identify and escalate risks early, effectively minimizing impacts on close timelines, customer experience, and financial integrity
• Global Operations Strategy: Operate effectively across a complex global environment, coordinating strategic resource distribution and workflow across multiple time zones and regions

Benefits

• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings