Manager of Client Success

• We are seeking a strategic and experienced Manager of Client Success within our Central Region
• In this hands-on leadership role, you will manage a high-performing team of Client Success Managers focused on delivering exceptional client experiences, maximizing retention, and accelerating revenue growth
• Reporting to the Sr Director, Central Client Success, you will be a proactive, solution-oriented leader with a strong sales and operator mindset who uplifts the team, brings fresh ideas, and builds lasting client relationships
• You’ll collaborate cross-functionally across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value and align client success strategies with business goals, driving measurable impact and growth in a fast-paced digital advertising environment
• Lead and Develop: Manage and grow a high-performing Client Success team of 4-6 individual contributors, through coaching and a culture of continuous learning, accountability, and excellence
• Strategic Consulting: Empower the team to act as trusted advisors, guiding clients toward business goals through data-driven media strategies and a customer-first mindset
• Drive Growth: Oversee client relationships throughout the campaign lifecycle, focusing on retention, upsell opportunities, and revenue growth through strategic planning and proactive issue resolution
• Operational Excellence: Design and implement scalable workflows and operational best practices to increase efficiency, team effectiveness, consistency, and client impact
• Problem Solve & Represent: Act as an escalation point for complex client issues
• Collaborate Cross-Functionally: Partner across departments to ensure alignment between client needs, Nexxen’s offerings, and strategic business priorities
• Data-Led Decisions: Use data and insights to track KPIs, identify performance trends, and drive informed decision-making
• Product Mastery: Maintain deep knowledge of Nexxen’s full product suite across channels to maximize client value
• Deliver Results: Execute your strategy to deliver measurable gains in client satisfaction, revenue growth, renewal rates, upsells, and revenue targets

Benefits

• Comprehensive health benefits
• Flexible Time Off policy
• Matching 401k plan
• Commuter Benefits Plan- 5+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales
• Expertise in programmatic advertising, CTV, and digital media platforms
• Strategic thinker with strong decision-making, planning, and organizational skills—grounded in operational rigor and a bias for action
• Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+), with clear success in revenue growth and client retention
• Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders
• Highly collaborative and proactive, with a continuous improvement mindset focused on innovation and scalable success
• 2+ years managing teams, with a proven record of hiring, mentoring, motivating and scaling talent