Manager of Digital Payments, Operations

Key Responsibilities

• Manage the daily activities for the retail & SME payment services (e.g., FPS, CHATS, Loan, Credit Card, SWIFT, etc.)
• Manage daily interbank settlement, account closure, trade booking and associated support functions
• Lead the team to ensure all payment operations are in full compliance with both internal and external regulatory and compliance requirements
• Ensure timeliness and accuracy of processing financial transactions, clearing & settlement reconciliation
• Liaise with internal departments and external parties (e.g., HKICL, card associations, etc.) to ensure effective coordination, control and governance on daily operations
• Review, develop and streamline the daily operational procedures and workflows of payment operations to attain quality service enhancement and efficiency improvement
• Manage various management reports, conduct evaluation and provide timely and accurate tracking on KPIs/SLAs
• Lead ad-hoc projects/ UAT for system development and new product launch to meet business needs and ensures that project/department milestones/goals are met
• Manages subordinate staff in the day-to-day performance of their jobs and development

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related fields.
• Minimum 7 years experience in banking/ payment operations with 2 years in managerial level
• Strong knowledge of treasury products, including fixed income, bonds, REPO, FX, money market products etc.
• Sounds knowledge in eMBT/eCMT/SWIFT/RTGS
• Good command of written and spoken English and Chinese; fluency in Putonghua is a plus.
• Excellent negotiation, project management, interpersonal and communication skills
• Highly organized, self-motivated and capable to work under pressure
• Strong problem-solving abilities and a sense of responsibility.

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