Manager of IS Support

Description:

Hematology Oncology Associates of CNY (HOACNY), voted one of Central New York’s Best Places to Work, is looking for a full time Manager of IS SUpport to join our professional team. HOACNY provides cancer care services, Monday through Friday, day hours at three convenient locations in East Syracuse, Camillus and Auburn. If you are a highly motivated, team oriented individual looking to make a difference in your career, please apply now.

Competitive salary- stipends/bonuses. Generous benefits package including medical, dental, life, std, ltd, 401k/pension, tuition reimbursement, advanced paid time off, holiday, floating holidays and convenient free parking.

Manager of IS Support

The Manager of IS Support oversees the day-to-day operations of , leading a team of support technicians to ensure seamless technology operations across the organization. This role bridges technical execution and business strategy by managing help desk workflows, and collaborating with leadership on new technology acquisitions. The ideal candidate pairs deep technical expertise with strong leadership skills to deliver reliable, and user-friendly IS services.

Hematology Oncology Associates of CNY is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. HOA is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Requirements:

Required Qualifications & Experience

Technical Skills & Knowledge

• Infrastructure: Deep understanding of server administration, PC hardware, operating systems (Windows/Mac/Linux), peripherals, and telecommunication systems.
• Help Desk Management: Hands-on experience managing Help Desk ticketing systems and optimizing SLA tracking and documentation.
• Change Management: Familiarity with system conversions, software deployments, and data migration workflows.

Soft Skills & Core Competencies

• Leadership: Ability to coach, train, and motivate technical staff while ensuring daily office coverage.
• Communication: Exceptional verbal and written skills to translate complex technical changes into clear updates for non-technical departments.
• Collaboration: Strong interpersonal skills to work effectively with department managers and the Director of IS.
• Discretion: Absolute integrity and ability to maintain the strictest confidentiality regarding sensitive company and employee data.

Education & Experienc****e

• Degree: Associate degree, Bachelor degree, technical training, or comparable experience preferred (or equivalent practical experience).
• Experience: 3–5+ years of experience in IS operations, infrastructure management, or systems administration preferred.