Manager of Site Reliability Engineering

Who you are

• 10+ years of experience in Site Reliability Engineering, DevOps, Production Engineering, Cloud Infrastructure, or related areas, including experience leading or managing engineering teams
• Strong technical knowledge of cloud platforms, preferably Google Cloud Platform (GCP)
• Strong experience with Kubernetes, containerized environments, and large-scale distributed systems
• Experience with observability technologies such as Prometheus, Thanos, Grafana, OpenTelemetry, and cloud-native monitoring solutions
• Strong understanding of incident management, monitoring, alerting, SLOs, and reliability engineering practices
• Experience with automation and Infrastructure as Code using technologies such as Python, Terraform, Ansible, and GitOps
• Demonstrated ability to lead engineers, set priorities, drive execution, and manage multiple operational and technical initiatives
• Strong communication skills with the ability to collaborate and influence across engineering teams and global organizations
• Experience managing SRE, DevOps, Production Engineering, or infrastructure teams supporting large-scale SaaS platforms
• Experience operating highly available, multi-region cloud environments
• Experience driving automation, self-healing, or AI-assisted operational capabilities
• Strong operational leadership with experience managing high-severity production incidents
• Proven ability to develop engineers, improve team processes, and drive a culture of ownership and continuous improvement

What the job involves

• Lead, mentor, and develop a team of Site Reliability/Production Engineers, providing technical direction, coaching, and career development
• Own the reliability, availability, and operational health of critical Cortex services and infrastructure
• Drive improvements in monitoring, alerting, incident management, and observability to identify and resolve issues before they impact customers
• Lead major production incidents, ensure effective root cause analysis, and drive corrective and preventive actions
• Partner with Engineering teams to improve service architecture, production readiness, scalability, and operability
• Drive automation and self-healing solutions to reduce operational toil and improve engineering efficiency
• Establish clear priorities, operational processes, and measurable reliability goals for the team
• Collaborate with Production Engineering teams across regions to strengthen follow-the-sun operations and consistent operational practices
• Evaluate new technologies and drive adoption of solutions that improve reliability, scalability, and operational efficiency

Benefits

• Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
• Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
• Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
• Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
• Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
• Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network