Manager of Site Reliability Engineering

Who you are

• 12+ years of experience supporting complex production, industrial, energy, infrastructure, automotive, robotics, or other cyber-physical systems, including technical leadership or people management experience
• Demonstrated experience leading production incident response, technical troubleshooting, escalation management, and root-cause investigation in deployed systems
• Experience leading SRE, DevOps, or production operations teams in highly automated environments, with a track record of scaling operational capacity through software, tooling, and product improvements
• Strong ability to diagnose and coordinate resolution of problems spanning software, firmware, controls, networking, hardware, and field operations
• Experience with operational monitoring, observability, alerting, remote diagnostics, reliability practices, and the operational processes needed to support deployed products
• Proven ability to lead cross-functional teams through high-priority technical issues, communicate risk and recovery plans clearly, and translate operational learnings into improvements in product reliability, diagnosability, and serviceability
• Bachelor’s degree in engineering, computer science, or a related technical discipline, or equivalent practical experience

What the job involves

• Form Energy is hiring a Manager, Site Reliability Engineer to lead the operational function responsible for maintaining the reliability, availability, and supportability of our deployed energy storage systems. This role will own the mechanisms used to monitor fleet health, respond to incidents, triage field issues, coordinate engineering escalation, and ensure new products and releases are operationally ready
• As Form Energy moves from early deployments to a growing commercial fleet, a key objective of this role is to scale operational capacity through automation, tooling, and product design improvements. The successful candidate will work across software, firmware, controls, hardware, field service, and customer-facing teams to build the scalable processes and capabilities required to enable reliable fleet operations
• Lead Product Operations Assurance with a DevOps first principals approach to fleet monitoring, incident response, field triage, engineering escalation, and production support
• Build a highly automated operating model that enables the team to support a rapidly growing deployed fleet, managing operational work through automation and driving product design improvements that reduce sustaining engineering overhead
• Establish incident management processes, including severity definitions, escalation paths, incident command, communications, and post-incident reviews
• Coordinate cross-functional engineering response to complex issues spanning software, firmware, controls, networking, hardware, and site infrastructure
• Develop diagnostic playbooks, troubleshooting procedures, and operational tooling that improve first-line response and reduce dependence on individual experts
• Partner with Data, Analytics, and Cloud Applications teams to define the telemetry, dashboards, alerts, and workflows required to effectively monitor and support the fleet
• Define operational readiness requirements for new product releases and deployments, including monitoring, diagnostics, recovery procedures, escalation paths, and support documentation
• Analyze incidents and fleet data to identify recurring failure modes and drive reliability, diagnosability, and serviceability improvements back into the product
• Establish and track operational metrics such as fleet availability, incident frequency, time to detection, time to containment, time to recovery, and recurrence
• Build the team, processes, on-call model, and automation required to scale fleet operations as the installed base grows

Benefits

• 100% of medical, dental, and vision premiums covered for employees
• Health insurance coverage begins first day of employment
• Health Savings Account
• Generous PTO policies to enable employees to recharge when needed
• An Employee Resource Program that provides mental health counseling services, legal guidance, financial resources, and other helpful consulting services
• 80% of the total medical, dental, and vision premiums covered for dependents
• 12 weeks of paid parental leave, 14 weeks for the birthing parent
• Access to a Dependent Care Account
• Access to a Health Flexible Spending Account
• Access to a Commuter Benefits Account
• Access to an Adoption Assistance Flexible Spending Account
• Stock options granted to all employees
• Stock equity education and tax advice service provided by Carta
• Company sponsored 401k
• Access to an annual budget for professional development
• License to complete Gallup’s Strengths Finder Assessment and ongoing resources
• 100% employer-sponsored coverage life insurance, and short and long-term disability policies