Manager of Technical Delivery

• We are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs)
• This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery
• You’ll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy
• You’ll balance day-to-day project oversight with people leadership, coaching, and long-term capability building
• As a player-coach, you’ll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams
• Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
• Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
• Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
• Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
• Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
• Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
• Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
• Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact

Benefits

• Health: Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.
• Wellness: All Snorkelers get a yearly wellness stipend to use on anything related to health and well-being.
• PTO and rest days: We provide unlimited personal time off so you can find your work-life balance. Plus, two company-wide rest days per quarter in addition to company holidays.
• One global team: From our headquarters in Redwood City, CA, to regional offices in San Francisco and New York, we work together as one global team.
• Events: Get to know your fellow Snorkelers outside of work! We host regular events and learning opportunities for our teams across our offices and virtually to connect, have fun, and grow.
• Family leave: Snorkel offers generous parental leave for both birthing and non-birthing parents based on eligibility.- This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment
• Experience: 5+ years in technical delivery, operations, or program management, with 3+ years managing people or teams
• Technical acumen: Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows is a plus
• Leadership: Proven track record of developing and scaling high-performing teams in a dynamic environment
• Business acumen: Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
• Project delivery expertise: Ability to oversee complex, multi-stakeholder technical projects from start to finish
• Communication skills: Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
• Mindset: Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed
• Exposure to customer-facing delivery or field operations
• Experience working in data, AI/ML, or enterprise SaaS environments