Manager of Transportation Services

TPS Group Holdings, a family of brands including The Paper Store and Uncharted, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile, creating a space that sparks joy with every visit.

Position Overview: The Manager of Transportation Services is responsible for managing and optimizing transportation across parcel, LTL, TL, and final mile. This role oversees the efficient movement of products, fixtures, and supplies throughout the supply chain while balancing service, cost, and operational needs.

The Manager of Transportation Services will build strong relationships with transportation providers and partner closely with Merchandise, Distribution, Finance, Technology, and Store Operations.

This position reports directly to the Director of Supply Chain & Logistics.

What You’ll Do

• Be a TPS brand ambassador.
• Manage and optimize transportation across parcel, LTL, TL, and final mile, including DC-to-store, DC-to-customer, vendor-to-DC, vendor-to-store, and store-to-store shipments.
• Oversee final mile route optimization and delivery by partnering with 3PL providers, Distribution, and Store Operations.
• Identify and evaluate carriers, brokers, transportation modes, and service options to support evolving business needs.
• Support transportation RFPs and carrier bids, balancing cost, service, efficiency, and reliability.
• Manage carrier relationships, address day-to-day service issues, and develop strategic solutions to improve transportation performance and operating efficiency.
• Utilize and administer the Transportation Management System (TMS), including maintaining carrier rates and route guides.
• Drive supply chain savings through network optimization and transportation cost management.
• Develop and maintain carrier scorecards, monitor performance, review lanes, and resolve ongoing service challenges.
• Support vendor freight conversion initiatives by partnering with Merchandise Planning and Allocation to determine appropriate modes and carrier assignments while optimizing landed cost.
• Audit, review, approve, and dispute transportation invoices and ancillary freight charges, and manage freight claims as needed.
• Assist with developing and tracking transportation budgets and provide recommendations regarding cost and service trade-offs.
• Ensure transportation capacity, route guides, and carrier commitments align with business requirements, addressing exceptions as they arise.
• Prepare transportation presentations and lead quarterly carrier performance reviews.
• Mentor Transportation team members and share knowledge of TPS transportation and supply chain operations.
• Complete other responsibilities as assigned by management.

Who You Are

• Your current or most recent position is in Transportation or Logistics within a retail company.
• You have 3+ years of professional experience in Transportation, Logistics, or Supply Chain.
• You have a strong understanding of end-to-end supply chain operations, including freight management, product flow, carrier management, and vendor management.
• A bachelor’s degree in Business, Transportation, Logistics, Supply Chain, or a related field is preferred, but not required.
• You have experience with Transportation Management Systems (TMS) and exposure to systems such as WMS, Power BI, Tableau, forecasting, allocation and replenishment, or order management tools.
• You have advanced proficiency with Microsoft Excel and PowerPoint.
• You bring strong analytical and quantitative skills and can identify opportunities, evaluate options, and make sound business recommendations.
• You have excellent verbal and written communication skills.
• You are a strong problem solver with excellent organizational and prioritization skills.
• You are a self-starter who takes ownership of your work and demonstrates strong attention to detail.
• You have strong business acumen and can adapt in a fast-paced environment.
• You can simplify complex projects and clearly present key findings, recommendations, and conclusions.
• Project management experience is a plus.
• Experience providing leadership or direction to cross-functional teams is a plus.
• Ability to work onsite four days per week at our Corporate Office in Acton, MA.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.

Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.