C
Coinbase
Manager off WFM Compliance Operations
Skills
SQL QueriesLookerAINo-code ApplicationsCompliance
1 month ago
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Important information
Contract type:
Permanent
Location:
United States
Work mode:
Onsite
Published on:
23 September 2026
What they need
- We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with the communication and leadership skills to operate at the executive level
- The ideal candidate is a strategic operator who can translate complex workforce dynamics into clear narratives for senior leadership, build trusted cross-functional partnerships across Ops, Finance, Legal, and Compliance, and plan capacity in environments where AI agents are an active part of the workforce equation
- This role is central to our shift from a technically-driven WFM function to a strategic, AI-informed capability that earns a seat at every planning conversation, not just the operational ones
- Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches
- Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding
- Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands
- Develop and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI/automation-driven productivity gains and scenario-based risk planning
- Identify and drive areas of opportunity across Compliance Operations: gather data, build the business case, communicate recommendations, secure cross-functional buy-in, and lead initiatives from concept through execution
- Lead execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge
- Create multi-scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage
- Extend WFM strategic expertise to adjacent teams (Risk & Controls, Programs, P&E), acting as a center of excellence for resource planning methodology across the broader organization
- Periodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function- Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization with rapidly evolving regulatory and operational conditions
- Experience with modern WFM platforms (e.g., Assembled or comparable) and BI tools (e.g., Looker, Hex)
- Demonstrated stakeholder leadership: proven ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority
- Executive-level communication skills: able to distill complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership without hand-holding
- Experience operating in, or actively transitioning a team toward, an AI-informed workforce model, including planning capacity in environments where AI agents contribute to operational output
- Strong analytical skill, with a passion for metrics and data; ability to translate quantitative insights into strategic recommendations that influence business decisions
- 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech
- Proven drive for operational excellence in regulated environments, able to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny
- Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI/automation-driven productivity assumptions
- Experience designing or operating a two-tier model (senior internal strategists + managed BPO execution layer)
- Familiarity with AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms)
- SQL experience and/or data fluency sufficient to independently query and validate workforce data
- Consulting background
- Experience in Tech/Fintech industry
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