Manager on Duty/Second Shift

Rocking Horse Ranch Resort, an award winning, all-inclusive resort located in Highland, NY, is seeking a driven, service oriented and detailed Manager on Duty. You will be the point of contact for employees, guests, and vendors during MOD shifts (4pm-12am, 1-2 shifts per week) and Overnight Security shifts (11pm-7am, 2-4 shifts per week).

Responsibilities

• Lead/assist department heads in managing the property in the evenings, ensuring all SOPs and closing procedures are followed
• Maintain cleanliness of lobby, public areas, and facilities
• Direct and support the Housekeeping department with requests
• Handle all guest interactions, escalating to the General Manager as needed
• Assist in preparing areas and departments for next day operations
• Inspect all shutdown areas and procedures for company policy and conformance
• Support and communicate with the front desk team on guest arrivals, incoming reservation calls, special services, VIPs, and other needs
• Maintain staff relations, upholding all team members to the employee handbook
• Ensure proper documentation on all injuries and administered First Aid
• First Responder to fire alarms, medical emergencies, and facility maintenance emergences; communicate with management team, guests, staff, and emergency responders as needed
• Complete end of night reporting, checklists, and forms

Qualifications

• Prior hotel management experience
• Certification in CPR & First Aid (training provided on site)
• Recreational and pool knowledge preferred
• Strong organizational, communication, written, and interpersonal skills
• Impeccable attention to detail
• Strong work ethic, adept at multitasking, and a true team player